BAKERY/CAKE DECORATOR

Kroger; Evanston (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Evanston, IL is seeking a bakery/customer service associate to deliver exceptional service and maintain a safe, clean environment. You will assist the department manager in reaching sales and profit goals while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

You will answer questions, decorate cakes, stock and sign items, check freshness, and ensure proper use of bakery equipment while providing friendly, knowledgeable help to customers.

Qualifications

• Retail experience in a customer-facing role.
• Bakery/cake decorating experience.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

Responsibilities

• Create an environment where customers feel welcome by answering questions about products.
• Gain and maintain knowledge of department products and make suggestions.
• Offer samples and prepare bakery items per customer requests using bakery equipment.
• Recommend bakery items to customers to meet their needs.
• Check product quality, review sell-by dates and use equipment properly.
• Decorate cakes, pastries and other bakery items.
• Label, stock, sign and inventory department merchandise.
• Report inventory/discrepancies to the department manager.
• Understand store layout and locate products for customers; stay current with ads.
• Maintain awareness of inventory levels and note discrepancies.
• Adhere to health, safety and regulatory requirements.
• Follow merchandising, service, labor, safety and loss prevention rules.
• Reinforce safety programs and report unsafe conditions to management.
• Inspect equipment and report repairs as needed.
• Report safety risks, incidents, theft or fraud; notify management.

Skills

Retail experience

Bakery/cake decorating

Ability to handle stress

Basic math

Effective communication

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment


• Recommend bakery items to customers to ensure they get the products they want and need


• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines


• Decorate cakes, pastries, cupcakes, cookies and other bakery items


• Label, stock, sign, and inventory department merchandise


• Report product ordering/shipping discrepancies to the department manager


• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads


• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory


• Adhere to all local, state and federal health and civil code regulations


• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience


• Any bakery/cake decorating experience


• Ability to handle stressful situations


• Knowledge of basic math


• Effective communication skills

Desired

• Second language: speaking, reading and/or writing