BAKERY/CAKE DECORATOR

Kroger Co.; Bend (OR); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

Kroger Family of Companies is seeking a Bakery Associate to create an outstanding customer experience in our in-store bakery. You will assist the department manager in achieving sales and quality goals, prepare bakery items, and maintain a clean, safe environment for customers and colleagues.

Responsibilities include answering product questions, decorating cakes, stocking merchandise, and ensuring compliance with health and safety regulations. Basic math and strong communication are essential.

Qualifications

• Retail experience is required.
• Bakery/cake decorating experience is preferred.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

Responsabilités

• Answer questions regarding products and help customers.
• Gain knowledge of products and respond to questions with suggestions.
• Offer product samples and assist with bakery items, including wedding cakes as requested.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products for customers, aware of ads and promotions.
• Maintain awareness of inventory and note discrepancies.
• Adhere to health, safety, and civil code regulations.
• Follow merchandising, customer service, labor control, safety, food safety and loss prevention rules.
• Reinforce safety programs and report unsafe conditions to management.
• Perform preventive maintenance on equipment and report needed repairs.
• Report safety risks or illegal activity and incidents to management.
• Must be able to perform essential job functions with or without reasonable accommodation.

Connaissances

Retail experience

Bakery/cake decorating

Stress management

Basic math

Effective communication

Second language

Description du poste

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing