BAKERY/CAKE DECORATOR

Kroger; Evanston (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Evanston is seeking a Bakery Department Associate to deliver exceptional customer service and maintain a welcoming environment. You will assist customers, answer questions about bakery products, and help with wedding cake orders using standard bakery equipment.

Responsibilities include stocking, labeling, ensuring product freshness, and adhering to safety and cleanliness standards to support sales and quality goals.

Qualifications

• Must have effective communication skills.
• Ability to handle stressful situations in a retail environment.
• Basic math skills for register transactions and inventory checks.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about department products.
• Gain knowledge of bakery products and be able to respond to inquiries and make suggestions.
• Assist in preparing bakery items including wedding cakes per customer requests using proper bakery equipment.
• Recommend items to meet customer needs and ensure product freshness by checking dates.
• Maintain department signage, inventory, and cleanliness in accordance with safety guidelines.
• Adhere to all health, safety, and store policies and report discrepancies to management.

Skills

Effective communication

Stress management

Basic math skills

Retail experience

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing