Bakery & Beverage Clerk

PAQ, Inc; Atherton (CA); On-site; USD 23,281 - 29,618; Full time

Benefits offered by this job

Affordable Medical

Dental and Vision insurance

Company Paid Life Insurance

Employee Stock Ownership 401(k)

Growth Opportunities

Job summary

PAQ, Inc. is seeking a Bakery & Beverage Clerk to support bakery, coffee/beverage, and HMR operations. You will be the first point of contact for customers, help maintain a clean, organized department, and contribute to meeting sales and quality goals.

The role requires strong customer service, basic math, and the ability to work in a fast-paced retail environment. You will work across bakery operations, coffee and juice bar service, and Home Meal Replacement (HMR) meal preparation and assembly

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• No prior experience required; on-the-job training provided.
• Previous customer service, food service, coffee shop, bakery, deli, or retail experience is preferred.

Responsibilities

• Provide friendly and helpful customer service and resolve concerns with supervisor assistance as needed.
• Follow procedures for receiving, pricing, stocking, rotating, and merchandising products to ensure freshness and quality.
• Prepare, package, decorate (as assigned), and stock bakery products.
• Prepare and serve coffee, espresso-based beverages, smoothies, fresh juices, and other beverages per recipes.
• Prepare, assemble, package, and merchandise Home Meal Replacement (HMR) items and grab-and-go offerings.
• Maintain inventory and cleanliness across bakery, beverage, and HMR stations.

Skills

Customer service

Cash handling

Communication

POS systems

Food handling

Education

High school diploma

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

Job Summary

The Bakery & Beverage Clerk supports the Bakery Lead in meeting department sales and profit goals while delivering welcoming, high-quality customer experience.

This cross-trained role works across key service areas, including bakery operations, coffee and juice bar service, and Home Meal Replacement (HMR) meal preparation and assembly.

As a frequent first point of contact for customers, the Bakery & Beverage Clerk helps maintain a clean, organized, efficient, and customer-focused department.

Essential Functions of the Position

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Follow approved procedures for receiving, pricing, stocking, rotating, and merchandising products to ensure accuracy, freshness, and quality.
• Prepare, package, decorate (as assigned), and stock bakery products.
• Prepare and serve coffee, espresso-based beverages, smoothies, fresh juices, and other specialty beverages according to established recipes and food safety standards.
• Prepare, assemble, package, and merchandise Home Meal Replacement (HMR) items, including ready-to-cook and ready-to-eat meals, sandwiches, salads, and grab-and-go offerings while maintaining quality and presentation standards.
• Replenish ingredients, supplies, condiments, and packaging materials for the bakery, beverage, and HMR stations.
• Maintain beverage equipment, display cases, prep stations, and work areas in a clean and sanitary condition.
• Transport products to preparation, display, or storage areas, including refrigerated storage.
• Maintain inventory control to ensure freshness, product quality, and proper turnover while minimizing out-of-stock and overstock conditions.
• Handle damaged and spoiled products according to company policy.
• Maintain an attractive, clean, organized, and customer-friendly department.
• Comply with all food safety, sanitation, and workplace safety policies and procedures.
• Follow all local, state, and federal health regulations and food handling requirements.
• Adhere to all state, county, and local weights and measures laws and labeling requirements.
• Report malfunctioning refrigeration or equipment to store management immediately.
• Maintain up-to-date knowledge of promotions, featured products, and store policies to assist customers effectively.
• Report unsafe conditions and suspicious activities to management.
• Perform other duties as assigned.

Knowledge

• Basic math and cash handling procedures.
• Customer service best practices.
• Proper food handling, sanitation, storage, and food safety procedures.
• Familiarity with bakery products, ingredients, recipes, and preparation techniques.
• Basic knowledge of coffee, espresso, specialty beverages, fresh juices, and grab-and-go meal preparation is preferred.

Skills

• Strong customer service and communication skills.
• Ability to operate POS systems and cashier equipment.
• Ability to prepare beverages and food items following standardized recipes.
• Attention to detail for product quality, food presentation, and transaction accuracy.
• Basic computer skills.

Abilities

• Ability to adapt to changing priorities and work effectively in multiple service areas.
• Ability to multitask while providing excellent customer service.
• Ability to work efficiently in a fast-paced environment.
• Ability to maintain quality standards across bakery, beverage, and HMR production.
• Ability to make sound decisions and prioritize workload.

Physical Requirements

• Stand and walk for extended periods, typically 8-hour shifts.
• Frequently lift up to 25 pounds and occasionally lift up to 50 pounds.
• Perform repetitive reaching, bending, stooping, squatting, and lifting.
• Operate bakery equipment, beverage equipment, and POS systems safely.
• Work in environments with varying temperatures, including hot ovens, beverage equipment, refrigerated cases, and freezers.
• Maintain manual dexterity for food preparation, beverage preparation, packaging, and cash handling.
• Maintain visual attention to product quality and food presentation.
• Communicate clearly with customers and team members.
• Maintain stamina to work efficiently in a fast-paced retail environment.

Work Conditions

Work Hours Vary based on business needs, including weekends, evenings, and holidays.

Environment Indoor, climate-controlled retail environment.

Exposure to heat from ovens, coffee equipment, and warmers, as well as refrigerated and freezer temperatures.

Food Handling Regular handling of bakery products, coffee, fresh produce, meal ingredients, dairy products, and other food items.

Exposure to common food allergens including wheat, dairy, eggs, soy, nuts, and other ingredients.

Dress Code Professional appearance as determined by store management. Company-issued apparel or approved attire. Hair restraint as required. Non-slip, safety-toe shoes required.

Exposure Bakery equipment, espresso machines, blenders, juicers, hot surfaces, sharp utensils, and approved cleaning chemicals.

Noise Level Moderate to high due to bakery equipment, beverage equipment, refrigeration systems, and customer activity.

Interaction Frequent interaction with customers and collaboration with team members in a fast-paced retail environment.

Minimum Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• No prior experience required; on-the-job training provided.
• Previous customer service, food service, coffee shop, bakery, deli, or retail experience is preferred.

Company Employment Policies

PAQ, Inc. is an At-Will employer.

PAQ, Inc. is an Equal Opportunity Employer (EOE).

Job Title: Bakery & Beverage Clerk

Location: PAQ, Inc, Store Location, On-Site

Reports To: Lead, Bakery

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

Pay Range: $16.90 - $21.50

Equal Employment Opportunity PAQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement

PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization

All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California)

The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California)

We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice

To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at: https://www.paqinc.org/privacyPolicy

Employment-At-Will

Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs.

If you're dedicated to providing exceptional service and willing to make active contributions to the success of your company, then you're ready to be a PAQ, Inc. team member!

Working at PAQ, Inc. is like being part of an extended family where each team member is valued and appreciated for their contributions to providing the very best service to our customers.

Do you have a friendly personality and love helping others? Then you might be the right person to join others who care about delivering excellent customer service.

For over 20 years, PAQ, Inc. has provided our communities with the freshest quality foods, the best customer service, and Everyday Low Prices.

Our success is due to our outstanding team members - they are the key to delivering excellent customer service that keeps our customers coming back.

Benefits

• Affordable Medical
• Dental and Vision insurance
• Company Paid Life Insurance
• Employee Stock Ownership 401(k) plans
• Growth Opportunities