Baker Shift Lead

Carlo's Bakery, Inc.; New York, Northern (NY, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

Carlo's Bakery, Inc. is seeking a Shift Lead to ensure a positive customer experience and lead by example on a bustling, fast-paced team.

You will motivate staff to provide courteous, friendly, and efficient service while maintaining bakery standards and safety protocols. The role requires high energy, a professional demeanor, and the ability to work extended shifts, including weekends and holidays, in a busy retail environment.

Qualifications

• Experience in a customer focused work environment is required.
• Food service and hospitality experience is preferred.
• High energy and engaging personality.
• Ability to work on your feet for extended periods of time (8+ hours a day).
• Ability to work flexible hours, including weekends and holidays (required).

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled shift.
• Greet every customer and ensure they are being cared for according to company standards.
• Resolve customer issues quickly and efficiently.
• Keep work areas and store looking presentable, clean and set up per standards.
• Ensure product quality by checking freshness and rotating products.

Skills

Customer service

Team player

Communication

Flexible hours

Professional demeanor

Education

High school diploma or equivalent

Job description

Position Summary:

As a Carlos Bakery Shift Lead, it is your role to ensure a positive customer experience by being the leading example to your co‑workers. Being professional, a team player and showing a cooperative spirit to motivate the staff to providing courteous, friendly, and efficient customer service.

PERFORMANCE RESPONSIBILITIES:

• Arrive to work promptly and in full uniform on your scheduled shift
• Greet every customers and ensure they are being taken care of according to company standards
• Ability to resolve customer issues quick and efficiently
• Ensure the work areas and store overall looks presentable, clean and setup according to company standards at all times
• Ensure product quality by checking freshness, rotating products, and removing out‑of‑date products
• Make sure the HACCP logs are being filled out the correctly and on time daily
• Help ensure the P.O.’s are being executed in a timely manner daily
• Study our product list and be knowledgeable to explain to customers and co‑workers
• Package, weigh, and price all baked goods & merchandise according to standards
• Be an expert at all stations for service. I.e.-hosting, selling, boxing, coffee service, etc.
• Abide by company policy with respect to dress code: hair properly tied back with hairnet.
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked, front-facing, and up to standards
• Maintain back box and daily operational stock in good working order
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Cleaning implantation at end of your shift and whenever the storefront is slow
• Maintain open communication with your supervisors and coworkers regarding any issues or specials that may arise
• Preform inventory management utilizing inventory system
• Preform in store walk through internal audits
• Train / instruct new hires on responsibilities, policies, & best practices

JOB REQUIREMENTS:

• Experience in a customer focused work environment is required
• Food service and hospitality experience is preferred
• High school diploma or equivalent is required
• Experience working in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays(required)