Baggage Storage Supervisor – Lead Operations & Safety

Smarte Carte in; Hempfield Township (Westmoreland County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Group Health Insurance

Medical & Dental

Company Paid Life Insurance

Company Paid Short-Term Disability

Matching 401k

Paid Time Off

Paid Holidays

Wellness Reimbursement Program

Job summary

Smarte Carte Inc. is seeking a Baggage Storage Supervisor at JFK Airport for a full-time maintenance role. You will lead the baggage storage team in the terminal to ensure efficient operations and high service levels.

The role requires coordinating schedules, maintaining safety, handling bags and lost-and-found processes, and delivering excellent customer service to travelers. Weekend and holiday coverage is required; benefits include health insurance, 401k, PTO, and more.

Qualifications

• Proven leadership skills; previous supervisor experience preferred
• Cash control experience preferred
• General knowledge of vended service products preferred
• Airline experience is a plus

Responsibilities

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Maintain a safe working environment by monitoring safety procedures.
• Perform the same work duties as those supervised, including but limited to: Processing bags stored and picked up; Processing lost and found items; provide customer service to all customers; Keeping the work area clean.
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, etc.)
• Assist with collections, counting/recording money.
• Assess training needs of staff and arrange for or provide appropriate instruction.
• Other duties as assigned.

Skills

Leadership

Customer service

Attention to detail

Communication

Time management

Education

High School Diploma

Job description

Smarte Carte Inc. is seeking a Baggage Storage Supervisor at JFK Airport for a full-time maintenance role. You will lead the baggage storage team in the terminal to ensure efficient operations and high service levels.

The role requires coordinating schedules, maintaining safety, handling bags and lost-and-found processes, and delivering excellent customer service to travelers. Weekend and holiday coverage is required; benefits include health insurance, 401k, PTO, and more.