Baggage Handling Systems Manager - Aviation Department
City of Phoenix
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Benefits offered by this job
Job summary
The City of Phoenix Aviation Department seeks a qualified manager to supervise the Baggage Handling Systems group responsible for operation, maintenance, software, and hardware support of automated baggage conveyance systems at PHX terminals.
The role leads front-line supervisors, oversees preventative maintenance, reviews blueprints and project plans, and collaborates with vendors to ensure equipment meets safety and performance standards while managing the section budget.
Qualifications
- Two years of professional level experience providing technical support for baggage or parcel handling systems.
- One year working in a large-scale environment supervising highly technical staff.
- Bachelor's degree in computer science, math, electronic systems engineering or a related technical field.
- Four years of technical experience in baggage or parcel handling systems with a Bachelor's degree in electrical, electronics, or related field.
Responsibilities
- Provides analysis support to users and long-range planning.
- Prepares preliminary and long-range plans, estimates, and budgets.
- Advises department in technical hardware/software matters as defined above.
- Supervises and coordinates the work of professional, technical, and non-technical staff.
- Works with department representatives to develop cost effective solutions that meet operational requirements.
- Reviews projects for conformance to established administrative, technical system, and operations standards.
- Reviews proposed equipment and software proposals to determine the relative cost/benefit.
- Oversees and/or evaluates computer systems and/or telecommunications network performance and effectiveness.
- Works closely with vendors and contractors to ensure equipment and services procured and installed meet requirements and specifications.
- Analyzes, documents, and assists in publishing and maintaining administrative and system standards in conformance with information technology industry standards.
- Oversees and/or evaluates and recommends system data and network security and access control to ensure effective control over network utilization and to minimize unauthorized activities.
Skills
Education
Tools
Job description
In 2025, more than 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX), making it one of the busiest airports in the United States and a key hub in the nation's fifth-largest city. PHX is the largest of three airports in the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department (AVN). Together, these airports generate an annual economic impact of over $44 billion.
In 2025, more than 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX), making it one of the busiest airports in the United States and a key hub in the nation's fifth-largest city. PHX is the largest of three airports in the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department (AVN). Together, these airports generate an annual economic impact of over $44 billion.
The Aviation Department seeks a well-qualified candidate to supervise and manage a Facilities Maintenance group that supports the Department's critical Baggage Handling Systems Section (BHS). This manager position provides guidance and support for employees and contractors engaged in the operation, maintenance, software, and hardware support for automated baggage conveyance systems located in the airport terminals. These systems include data archival systems, graphic servers, intranet applications, programmable logic controllers (PLCs), equipment networked on perimeter distribution systems (PDS), and Allen Bradley Control Net, and Device Net products. The Baggage Handling Systems Manager will also review blueprints, drawings, and schematics for proposed baggage systems projects and replace or upgrade existing equipment. Duties include developing and overseeing the section's operating budget, recommending capital improvement projects, overseeing preventative maintenance programs, and performing facility inspections. They will also supervise front-line supervisors overseeing field personnel with preventative maintenance programs and airport baggage handling systems repairs.
- Provides analysis support to users and long-range planning.
- Prepares preliminary and long-range plans, estimates, and budgets.
- Advises department in technical hardware/software matters as defined above.
- Supervises and coordinates the work of professional, technical, and non-technical staff.
- Works with department representatives to develop cost effective solutions that meet operational requirements.
- Reviews projects for conformance to established administrative, technical system, and operations standards.
- Reviews proposed equipment and software proposals to determine the relative cost/benefit.
- Oversees and/or evaluates computer systems and/or telecommunications network performance and effectiveness.
- Works closely with vendors and contractors to ensure equipment and services procured and installed meet requirements and specifications.
- Analyzes, documents, and assists in publishing and maintaining administrative and system standards in conformance with information technology industry standards.
- Oversees and/or evaluates and recommends system data and network security and access control to ensure effective control over network utilization and to minimize unauthorized activities.
- Knowledge of PLC controls.
- Knowledge of regulatory compliance (i.e., building codes, FAA Regulations).
- Proficient with computerized maintenance management system administration.
- Pay Range: $92,726.40 to $124,259.20 annually.
- Hiring Range: $92,726.40 to $112,715.20 annually.
- Pay range is the entire compensation range for the position classification.
- Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
- Traditional pension with employer and employee contributions, click here for more details: Pension Information.
- 401(a) and 457 plans with employer contributions.
- Choice of generous medical HMO, PPO, or HSA/HDHP plans.
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
- Wellness incentive of up to $720 annually.
- Dental, vision, and life insurance options.
- Employer paid long-term disability.
- Free Bus/light rail pass.
- Tuition reimbursement program up to $6,500 per year.
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
- Federal Student Loan Forgiveness offered through Savi.
For more details, visit: Unit 007 Benefits
- Two years of professional level experience providing technical support for baggage or parcel handling systems.
- Including one year working in a large-scale environment supervising highly technical staff.
- Plus a Bachelor's degree in computer science, math, electronic systems engineering or a related technical field.
- OR Four years of technical experience in baggage or parcel handling systems.
- Plus a Bachelor's degree in electrical, electronics, or related field.
- Other combinations of experience and education that meet the minimum qualifications may be substituted.
- All finalists for positions are subject to a criminal background check applicable to the department or position.
- The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
- Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
- For information regarding pre-screening and driving positions, click here.
- The City job description can be found here.
- Baggage Handling System experience with a solid understanding of Upper and Lower-Level Controls.
- Project management experience.
- Experience with large control systems administration.
- Experience with contract development and management.
- Experience managing security patching and Windows feature updates.
- Experience preparing preliminary and long-range plans, estimates, and budgets.
- Experience with producing written documents, reports, presentations, and requests.
- Experience using end device management tools, such as Microsoft SCCM or Tanium.
- Experience managing teams that install, repair, and maintain Automated Conveyance Systems.
- Experience managing mobile devices utilizing mobile device management tool like Microsoft Intune.
- Experience with Helpdesk ticketing systems like Remedy Salesforce including creating custom reports.
- Experience with managing repair, reconfigure, assemble, integrate, and test basic and complex systems, configurations, networks, and servers.
- Experience working with vendors and contractors to ensure equipment and services procured and installed meet requirements and specifications.
- Experience leading a team that develops and maintains an inventory of computer and/or related equipment and peripherals, hardware, and software.
Recruitment closes October 27, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
- Job interviews may be held by video or audio conference.
- If you are in need of computer resources, click here for free options.
- Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
- Explore other Employment Opportunities with the City of Phoenix.
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- If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
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