Baggage Handler

VIP Hospitality, LLC; Seattle (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated baggage services agents to enhance the experience of travelers at Seattle Tacoma International Airport. This role involves managing the orderly arrangement and handling of baggage, ensuring compliance with safety and hygiene standards, and providing exceptional customer service. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills, as they will interact with passengers and airport personnel. Join a dynamic team committed to delivering outstanding service and making travel smoother for guests.

Qualifications

• Experience in fast-paced customer service environments is essential.
• Ability to maintain hygiene standards and wear a uniform.

Responsibilities

• Manage baggage flow and ensure proper handling at the airport.
• Communicate effectively with guests and stakeholders.

Skills

Service-based orientation

Strong interpersonal skills

Verbal communication skills

Self-directed and motivated

Ability to work flexible schedules

Tools

Personal Protection Equipment (PPE)

Job description

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the role

Baggage services agents are responsible for the orderly arrangement and handling of baggage arriving from international flights into Customs on baggage carousels and for the collection, distribution, and storage of unattended baggage at the international carousel at the main terminal.

Agents will manage passenger flow and management of baggage on to the appropriate belt for Seattle exits or connections. Agents are responsible for the condition, upkeep, and maintenance calls for equipment provided or utilized for the purpose of baggage arrivals and distribution. Agents will also accept and deliver over and odd-sized luggage items for screening by the Transportation Security Agency (TSA).

Shifts of priority to fill are toward the middle of the day and evening between the hours of 10am to close of international arrivals, typically around 10pm.

What you'll do

• Tip (arrange) arriving luggage in an orderly manner on the carousel to improve passenger access to luggage and increase the space available on the carousel for incoming bags.
• Follow approved guidelines for baggage hygiene and handling based on airline requests approved by the Port of Seattle.
• Aid airline employees, when reasonable accommodation is permitted, to improve passenger experience and the safe and lawful transferal of baggage.
• Agents will aid in the process of moving over-sized and odd-sized baggage through the screening process under the guidance and policies set forth by CBP, TSA, and the Port of Seattle in a timely manner.
• Remove medium and large bags from baggage carts and place them on appropriate belts for the passenger, reading tags prior to ensure preparation or proper drop location.
• Communicating whether in person or via electronic devices in a clear manner, concisely, and in a positive and culturally relevant manner with guests and stakeholders at the airport.
• Appropriate selection of and use of personal protection equipment (PPE) based on task, area, and risks as outlined by company or contractor policy and/or guidelines.
• Exercising sound judgment to prevent damage to the property of others or interference with airport operations.
• Ensure customer safety and coordination with clear understanding of roles in health and medical emergency, security breach, and evacuation situations.

Qualifications

• Service-based orientation.
• Self-directed and self-motivated, able to work long hours independently with little supervision.
• Ability to maintain hygiene standards and wear and maintain an issued uniform, uniform components or company, contractor or stakeholder equipment.
• Ability to work flexible schedules as the airport is a 24/7/365 operation.
• Strong interpersonal and verbal communication skills with both individuals and large groups/crowds.
• Strong and steady voice, approachable posture and body language, positive demeanor, high energy levels.
• Ability to identify the service needs of guests proactively.
• Experience working in an airport, event management, warehouse and packaging, moving and concierge services, or any setting where fast-paced, “touch and go” yet professional customer interactions are required and/or commonplace.

The pay range for this role is:

20.61 - 23 USD per hour (Seattle Tacoma International Airport)