Badging Coordinator

Securitas Global Clients America; Sunnyvale (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Paid holidays

Job summary

Securitas Global Clients America is hiring a Badging Coordinator to manage badge issuance and access provisioning for Amazon personnel and visitors. You will verify IDs, print badges accurately, and maintain badge accountability in a fast-paced environment.

The role emphasizes professional customer service, strict adherence to security procedures, and coordination with Security and Facilities teams to ensure site access compliance.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent attention to detail.
• Ability to work with computers and access-control systems.
• Ability to accurately follow established procedures.
• Ability to handle confidential information professionally.
• Ability to manage multiple requests in a fast-paced environment.
• Strong organizational and time-management skills.
• Professional demeanor and appearance.

Responsibilities

• Print and issue access badges for Amazon employees, contractors, vendors, and other authorized personnel.
• Assist customers with new badges, replacement badges, damaged badges, expired credentials, and other badge-related needs.
• Verify required identification and authorization prior to issuing credentials.
• Ensure badges are accurately printed and issued to the correct individual.
• Maintain accountability for unissued, returned, and replacement badges.
• Deactivate or collect badges when required by established procedures.
• Provide clear instructions regarding badge use, security requirements, and site access procedures.
• Maintain an organized and professional badge office/work area.

Skills

Customer service

Attention to detail

Written and verbal communication

Procedures compliance

Confidential information handling

Multitasking

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Access-control systems

Badge printing

Job description

• Print and issue access badges for Amazon employees, contractors, vendors, and other authorized personnel.
• Assist customers with new badges, replacement badges, damaged badges, expired credentials, and other badge-related needs.
• Verify required identification and authorization prior to issuing credentials.
• Ensure badges are accurately printed and issued to the correct individual.
• Maintain accountability for unissued, returned, and replacement badges.
• Deactivate or collect badges when required by established procedures.
• Provide clear instructions regarding badge use, security requirements, and site access procedures.
• Maintain an organized and professional badge office/work area.

Job Description

Badging Coordinator

Key Responsibilities;

Badge Services

• Print and issue access badges for Amazon employees, contractors, vendors, and other authorized personnel.
• Assist customers with new badges, replacement badges, damaged badges, expired credentials, and other badge-related needs.
• Verify required identification and authorization prior to issuing credentials.
• Ensure badges are accurately printed and issued to the correct individual.
• Maintain accountability for unissued, returned, and replacement badges.
• Deactivate or collect badges when required by established procedures.
• Provide clear instructions regarding badge use, security requirements, and site access procedures.
• Maintain an organized and professional badge office/work area.

Access Provisioning

• Provision physical access for authorized personnel based on approved access requests.
• Add, modify, and remove access permissions in applicable access-control systems.
• Verify that appropriate authorization has been received before provisioning access.
• Ensure access is provisioned accurately and in accordance with the individual's role, location, and approved requirements.
• Process access changes, transfers, temporary access, and other approved requests.
• Identify discrepancies or unclear requests and coordinate with the appropriate stakeholder before taking action.
• Promptly remove or modify access when directed by authorized stakeholders or established procedures.
• Maintain accurate records associated with access provisioning.

Customer Service

• Serve as a primary customer-facing point of contact for badge and access-related services.
• Provide a professional, helpful, and positive experience to employees, contractors, and visitors.
• Respond to questions regarding badges, access permissions, and site access procedures.
• Clearly explain processes and requirements to customers.
• Assist customers in resolving routine badge and access issues.
• Maintain professionalism when handling high-volume periods, frustrated customers, or time-sensitive requests.
• Protect customer privacy and confidential information at all times.

Coordination & Communication

• Coordinate with Security, Human Resources, Recruiting, Workplace, Facilities, hiring managers, vendors, and other stakeholders regarding access requirements.
• Communicate outstanding or incomplete access requests to the appropriate parties.
• Escalate unusual, unauthorized, or unclear access requests to Security Management.
• Support special events, onboarding activities, and large-scale badge issuance efforts.
• Maintain clear communication with Security personnel regarding badge and access-control concerns.

Documentation & Accountability

• Maintain accurate badge and access-control records.
• Follow established procedures for badge inventory and accountability.
• Document access requests and completed provisioning activities as required.
• Assist with routine badge reconciliation and administrative reviews.
• Ensure all work is completed in accordance with Amazon security policies and site-specific procedures.
• Maintain confidentiality of employee, contractor, and security information.

Required Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent attention to detail.
• Ability to work with computers and access-control systems.
• Ability to accurately follow established procedures.
• Ability to handle confidential information professionally.
• Ability to manage multiple requests in a fast-paced environment.
• Strong organizational and time-management skills.
• Professional demeanor and appearance.

Preferred Qualifications

• Previous experience in a customer-facing administrative or security role.
• Previous experience with badge printing or access-control systems.
• Previous experience in a corporate, technology, or enterprise environment.
• Experience supporting employee onboarding.
• Experience working with security or facilities teams.
• Proficiency with Microsoft Office applications.
• Experience working with ticketing, access-management, or identity-management systems.

All candidates must be willing to participate in our background check process.

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

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“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Values

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.