SOC Operator

Securitas Security Services USA, Inc.; Sunnyvale (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Paid holidays

Job summary

Securitas Security Services USA, Inc. seeks a vigilant Security Operations Center professional in Sunnyvale, CA. You will monitor alarms, CCTV, and AI-assisted systems, triage events, and coordinate multi-channel dispatch to field teams.

You’ll compile evidence, support incident reviews, and maintain detailed logs while communicating clearly with stakeholders. Role requires a high school diploma and a valid guard card, with prior experience in security surveillance software and high-stress

Qualifications

• Analytic and critical thinking skills for investigations using AV tools.
• Ability to prioritize workload based on severity or impact on customers.
• Proficient with security surveillance software and programs.
• Ability to operate radio, telephone equipment and console monitors.
• Capable of performing under pressure in dynamic environments.

Responsibilities

• Monitor alarms, CCTV, and AI-assisted detection to triage events in real time.
• Perform advanced CCTV monitoring and live tracking to identify issues.
• Compile investigative video packages for incident reviews and audits.
• Respond to emergency and non-emergency calls with clear communication.
• Coordinate multi-channel dispatch via radio, phone, and digital tools.
• Maintain incident logs and AVERT documentation standards.
• Troubleshoot devices and coordinate with technical teams for resolution.
• Provide situational updates to GSOC leadership and clients during incidents.
• Support post-incident reporting and evidence gathering.
• Assist with risk analysis by monitoring regional trends and alarms.

Skills

Analytical thinking

Security monitoring

Radio operation

Communication

Stress management

Education

High school diploma

Guard card

Tools

Lenel alarm monitoring

GENETEC security monitoring

Job description

ESSENTIAL FUNCTIONS:

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.


• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.


• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.


• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.


• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.


• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.


• Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalation equipment malfunctions, outages, and system health concerns.


• Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.


• Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.


• Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.


• Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.


• Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.


• Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.


• Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.


• Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

QUALIFICATIONS:

• Must possess a high school diploma or equivalent


• Must have a valid guard card

Work experience must include of the following:

• Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.


• Ability to prioritize workload based on severity or effect on customer


• Demonstrated high level of competency with security surveillance software and programs


• Demonstrated ability to operate radio, telephone equipment and/or console monitors


• Ability to adapt in a dynamic work environment while possibly working under pressure

PREFERRED QUALIFICATIONS

• One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred)


• One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred)


• One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders


• One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)abased that

REQUIREMENTS:

• Alarm monitoring


• CCTV monitoring


• Camera surveillance


• Archival video review


• Answering phones; operate IP based telephone system


• Radio Dispatch; use multi-channel communications


• Radio and call logging


• Incident Report information collection


• Security Equipment functionality trouble ticket information gathered and submitted to correct support group


• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station


• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems


• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..)

WORKING CONDITIONS

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.


• May undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to ay mandatory licensing requirements and site-specific requirements.


• Directing and discipline staff in a positive manner.


• May be required to work overtime without advance notice.


• Required ability to handle multiple tasks concurrently.


• Keyboarding, basic computer usage and operating controls.


• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.


• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.


• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.


• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds, and additional lifting and/ or moving ability to adjust focus.


• May be required to use vehicle for the performance of duties.


• On occasion may be required to perform stressful and physical activity.


• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/ or awareness of personal safety and safety of others.


• May be exposed to or required to handle sensitive and confidential information.

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan


• Employer-provided medical and dental coverage


• Company-paid life insurance


• Voluntary life and disability insurance


• Employee assistance plan


• Securitas Saves discount program


• Paid holidays


• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About the Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.