Security Officer - Responder

Securitas Global Clients America; Sandston (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

Securitas Global Clients America is seeking a Security Officer - Responder to safeguard people and assets at the facility. You will respond to incidents, patrol, document events on a Surface Book, and act as Incident Commander as needed.

The role requires 1 year security experience, strong customer service, and the ability to work varied shifts including holidays. A high school diploma or GED is required, along with US work eligibility.

Qualifications

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as a cell phone.
• Must have reliable transportation (public or private).
• Must have the legal right to work in the country.
• Must be able to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the company’s pre-employment screening process, including a drug screen and background investigation.

Responsibilities

• Respond to security incidents as dispatched within designated tier times.
• Conducts patrols of the interior and exterior of the facility.
• Prepares reports on incidents responded to during the shift using a Surface Book device.
• Serves as Incident Commander pending the arrival of a security supervisor or a member of a public service agency (police or fire).
• Serves as an escort for guests requiring individual escorts through the facility.
• Monitors cameras in the Security Operations Center (SOC).
• Identifies security shortfalls and offers suggestions for improving the security program.
• Maintains logs and records in accordance with the SOP.
• Evaluates and escalates potential safety issues.

Skills

English proficiency

Customer service

Communication

Observation

Teamwork

Education

High school diploma or GED

Tools

Surface Book

Job description

1 Year Security Experience

Job Description

Security Officer - Responder

Wage: $25.00/ hour

1 Year Security Experience

SUMMARY

The Responder maintains the security and safety of people and property at the facility. Identifies and escalates issues in accordance with documented policies and procedures. Conducts patrols to ensure the protection of client assets and property. Provides strong customer service, access control, loss prevention, incident response, observation, and reporting for all safety and security incidents.

Essential Functions

• Respond to security incidents as dispatched within designated tier times.
• Conducts patrols of the interior and exterior of the facility.
• Prepares reports on incidents responded to during the shift using a Surface Book device.
• Serves as Incident Commander pending the arrival of a security supervisor or a member of a public service agency (police or fire).
• Serves as an escort for guests requiring individual escorts through the facility.
• Monitors cameras in the Security Operations Center (SOC).
• Identifies security shortfalls and offers suggestions for improving the security program.
• Maintains logs and records in accordance with the Standard Operations Procedure (SOP).
• Evaluates and escalates potential safety issues within the facility.
• Required to know and follow safe work practices and be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify the supervisor upon becoming aware of unsafe working conditions.
• Identifies security shortfalls and offers suggestions for improving the security program.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as a cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the country.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the company’s pre-employment screening process, including a drug screen and background investigation.

EDUCATION/EXPERIENCE

A high school diploma or GED is required. Work experience in the security industry, public service (police, fire), or military is desired. Supervisory experience of 1+ years.

SPECIAL REQUIREMENTS

Able to work during daytime, evening, weekend, and holiday hours.

Competencies

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county, and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications, and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of fire inspection procedures.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Basic computer skills are required.
• Strong oral and written communication skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making skills.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.
• Keyboard usage, basic computer usage, and operating controls.
• Frequent sitting, standing, and walking, which may be required for long periods or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Ability to carry a 2.5-pound device during the entire shift.
• Depending on assignment, may be exposed to inclement weather or required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and the safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use a vehicle in the performance of duties.
• On occasion, may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

See a different world.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:

Securitas’ mission is protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.