Backwaiter - Mezquite

Pullman Market; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Sick days

50% restaurant discount

20% retail discount

Health insurance contributions

Retention bonuses

Wine exam reimbursement

Job summary

Pullman Market is seeking a Backwaiter to support captains and serve as a secondary point of contact for guests in our dining spaces. This hourly role emphasizes teamwork, service technique, and attention to detail to enhance the guest experience.

Responsibilities include assisting servers, maintaining cleanliness, restocking stations, and following service protocols. TABC and Texas Food Handler certificates are required, with shifts that include evenings and weekends.

Qualifications

• Prior customer service or hospitality experience is preferred.
• Maintain high service standards and a welcoming atmosphere.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Act as ambassador of the restaurant and uphold service standards.
• Assist servers and bartenders to ensure seamless service steps.
• Complete opening and closing checklists, ensuring cleanliness.
• Monitor and replenish service stations, silverware, and glassware.
• Participate in regular manager meetings to review performance.
• Maintain consistency in presentation and FOH support.

Skills

Customer service experience

Hospitality experience

Attention to detail

Teamwork

Multitasking

Professionalism

Education

TABC certification

Texas Food Handler Certificate

Job description

Description

The Backwaiter position is an hourly role and serves as the primary support to captains. This role is the secondary point of contact for guests and while dining in our spaces and assists in facilitating their experience. They should be a master of their role and excel in team work, service techniques, and attention to detail.

Operational Responsibilities:

• Hospitality Leadership: Act as an ambassador of the restaurant by consistently upholding high service standards and fostering a welcoming atmosphere for all guests.
• Service Support: Assist servers and bartenders to ensure seamless execution of the steps of service, maintaining efficiency and guest satisfaction.
• Cleanliness & Setup: Complete all opening and closing checklists thoroughly, ensuring cleanliness and organization of front-of-house spaces. Confirm tasks are verified by a manager.
• Inventory & Restocking: Monitor and replenish service stations, silverware, and glassware throughout the shift to ensure smooth operations.
• Team Communication: Participate in regular manager meetings to review personal performance, evaluate adherence to service protocols, and collaborate on improvement plans.
• Standards & Accountability: Maintain consistency in presentation, cleanliness, and support of the FOH team, contributing to operational excellence.

Personal Requirements:

• Be an ambassador for the company and maintain professionalism in and outside of work.
• Previous experience in customer service, hospitality, or retail is preferred.
• Strong attention to detail and commitment to maintaining cleanliness and organization.
• Ability to follow instructions and work effectively as part of a team.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• A genuine passion for locally sourced products and culinary offerings is advantageous.
• TABC and Texas Food Handler Certificate required.

Working Conditions:

• A typical work week for this position is 40-45 hours. Hours vary based on needs of the market and the department.
• Position requires prolonged standing, bending, stooping, twisting, lifting objects up to 45 pounds, and repetitive hand and wrist movements.
• Exposure to hot, cold, and potentially hazardous equipment is possible.
• Familiarity with office equipment such as phones, computers, fax machines, and copiers may be required.

Benefits:

• 3 Sick Days annually
• 50% discount at all ERHG/Market Restaurants
• 20% discount on retail
• Employer Contribution to Health Insurance
• 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000
• Wine Exam Reimbursement

Please note: This job description is intended to provide a brief overview of typical job functions and duties and may not cover all possible responsibilities.