Backwaiter

P.F. Chang's; Chandler (AZ); On-site; USD 13,808 - 19,666; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement – weProm

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

Job summary

P.F. Chang's is hiring a Backwaiter to support restaurant operations by delivering food to guests promptly and courteously. You will help maintain dining room cleanliness and service stations while providing excellent guest experiences.

This role is ideal for individuals who enjoy teamwork and fast-paced hospitality environments. No prior experience is required; training is provided. Candidates must be at least 18 years old and may need a Food Handler’s Card where applicable.

Qualifications

• Demonstrates excellent customer service and teamwork.
• Ability to multitask in a fast-paced restaurant environment.
• Strong communication with guests and team members.
• Must be able to stand, reach, bend, and lift up to 30 lbs repeatedly.

Responsibilities

• Deliver food to guests promptly and courteously.
• Monitor expo line and assist with dine-in tray runs.
• Clear and sanitize tables and dining areas per standards.
• Transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate coffee/tea machines and POS systems as required.
• Greet and assist guests, answer phones, and support takeout when needed.
• Assist with beverage preparation and responsible alcohol service when required.

Skills

Customer service

Multitasking

Communication

Team orientation

Physical stamina

Education

Food Handler’s Card

Job description

Pay Range (based on experience): $12.15 / hour + tips

Benefits We Offer For This Position

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

For Qualifying Team Members

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly Backwaiters.

Job Summary

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements

• No prior experience required—training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.