Backup Care Specialist

Wellthy Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Wellthy Inc. is looking for a dedicated Backup Care Specialist to enhance the member experience by providing support for temporary care solutions. The role involves engaging with clients to create care plans, identifying local care providers, and ensuring quality service delivery. This remote position offers a competitive hourly salary, flexible shifts, and a comprehensive benefits package.

Benefits

Medical, dental, and vision benefits within 30 days of hire.

15 days paid vacation, increasing with tenure.

Generous parental leave policies.

Qualifications

• 5+ years of childcare and/or senior care experience, particularly backup care experience.
• Bilingual proficiency in English and Spanish is a plus.
• Ability to operate with a sense of urgency.

Responsibilities

• Engage directly with members to address their backup care needs.
• Identify and engage reliable vendors for member requests.
• Manage the delivery of care solutions efficiently.

Skills

Communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in healthcare or child development

Job description

Our team is mission-driven and family-first, working hard to improve the way families experience care

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for individuals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As a Backup Care Specialist, you'll play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions for their child, adult dependent, or pet (facilitated through warm transfer to Rover) during emergencies.

Your responsibilities will directly enhance the member journey by assisting them in establishing a tailored Backup Care Circle, comprising trusted individuals like friends, family, neighbors, and licensed providers. By guiding members through the process of sourcing and validating local care providers, you'll empower them to build a robust backup care framework for both immediate and future requirements.

You will report directly to our Backup Care Program Manager with close alignment to Care Operations.

In this position, your responsibilities will include:

• Engaging directly with members to understand and address their backup care requirements effectively.
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios.
• Demonstrating independence and confidence in effectively managing shift schedules.
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods

Qualifications:

• Bachelor’s degree in healthcare, child development are a plus but not required.
• 5+ years of childcare and/or Senior care experience, particularly backup care experience.
• Bilingual proficiency in English and Spanish is a plus, but not required.
• A proven track record of providing effective support to families in need is essential.
• Exceptional communication and interpersonal skills to engage directly with members.
• Strong problem-solving skills and the ability to operate with a sense of urgency.
• Confidence in managing shift schedules and demonstrating independence.
• Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
• Able to identify and engage with reliable vendors and local providers to fulfill member requests.
• Competent in employing innovative approaches for sourcing suitable backup care solutions.
• A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey.
• Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.

Shifts Available:

• Monday- Friday, 1am-9am EST
• Saturday-Sunday, 1am-9am EST
• Saturday-Sunday, 5am-5pm EST

Total Rewards Package:

• Salary Range: $24-$29/hour, depending on shift and experience
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance, and we strive to make such changes as minimal and manageable as possible.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position. Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at [e-mail].

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