ReStore Manager

Habitat for Humanity of the Charlotte Region; Cornelius (NC); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

Dental & Vision

Flexible Spending Accounts (FSA)

Paid time off

Career development

403(b) with company match

Casual working environment

Job summary

Habitat Charlotte Region is seeking a ReStore Manager to lead daily operations, drive financial success, and develop a team of staff and volunteers. You will manage customer and donor relations, oversee inventory, and ensure safety and policy compliance in a dynamic nonprofit retail setting.

The role requires strong leadership, budget tracking, and HR basics, with a commitment to Habitat’s mission and values. Expect a casual, mission-driven workplace with opportunities for growth.

Qualifications

• Budget and expense tracking experience
• Strong leadership and customer service background
• Excellent verbal and written communication skills
• Ability to multitask and show initiative
• Alignment with Habitat’s mission and core values

Responsibilities

• Oversee daily store operations and financial performance
• Manage store staff, including HR functions such as hiring and training
• Maintain customer, donor, and volunteer relations
• Ensure compliance with safety and policies
• Schedule and lead a rotating 40–45 hour work week

Skills

Budget tracking

Leadership

Customer service

HR basics

Communication

Multitasking

Initiative

Mission alignment

Tools

MS Office

Job description

Mission-Driven Career Opportunity
One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a ReStore Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Mission-Driven Career Opportunity
One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a ReStore Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.
Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

EXPECTED SALARY - $65,000
Basic Functions:Responsibilities include overseeing the daily operations, financial success, team development, customer/donor relations, and overall management of the store.
Essential Functions (other duties may be assigned):

• Achieve financial objectives by monitoring daily sales in comparison to budget, controlling inventory, reviewing store P&L/GL monthly, managing expenses, analyzing variances, and initiating corrective actions when discrepancies arise. Control and monitor purchased inventory through weekly cycle counts and monthly inventories
• Develop and research plans for continued store growth
• Ensure store compliance with operational and safety policies and procedures
• Daily management of ReStore Staff, including basic HR functions such as: interviewing, hiring, counselling, training, development, and termination
• Maintain legal and safety requirements of the store
• Consistently provide an exceptional level of both internal and external customer service
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers
• Ensure an exceptional meaningful volunteer, customer, donor, HIP and Community Service Worker experience
• Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
• Maintain a safe and clean environment for employees, volunteers and customers
• Represent Habitat in a positive, professional manner
• Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)
• Ability to read, count, and accurately complete reports and all end-of-day documentation
• Regular and reliable job attendance
• Adhere to schedule
• Maintain a presentable appearance, including ReStore appropriate attire
• Ability to adhere to Habitats Code of Conduct policies and other policies
• Valid drivers license and the ability to be insured by Habitats insurance provider
• Have a personal and reliable vehicle that you can use for business purposes, on occasion
• Habitat Charlotte Region-related tasks as requested by supervisor

QualificationsKnowledge/Skills Required:

• Experience with MS Office programs
• Basic math and POS experience
• Strong verbal and written communication skills
• Budget and expense tracking experience
• Management and Customer Service experience (5+ years of management required)
• Strong leadership skills
• Basic HR skills
• Ability to multi-task
• Show initiative
• Ability to support Habitats Mission, Vision and Core Values

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to perform repetitive movements over long periods of time
• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
• Ability to work flexible schedule, including evenings, Saturdays, and holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to Forklift cab

Internal Interactions:

• Habitat Staff

External Interactions:

• Customers
• Volunteers
• Homeowners
• Donors
• Community Service Workers

Level of Authority:

• Demonstrate leadership to team members and volunteers
• Operates under minimal supervision
• Reports directly to the VP of Retail Operations

Estimated Time Commitment: 40-45 hours / week, Rotating Monday-Saturday schedule.
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C

• 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.