Assistant ReStore Manager

Habitat Charlotte Region; Statesville (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and benefits

Industry-leading healthcare, dental, &

Flexible spending accounts (healthcare

PTO and work-life balance

Career development opportunities

Casual working environment

403(b) retirement with match

Job summary

Habitat Charlotte Region in Statesville, NC seeks an Assistant ReStore Manager to oversee daily store operations, lead staff and volunteers, and ensure excellent customer service. You will monitor sales, review budgets with the Store Manager, manage inventory and safety, and support HR tasks like hiring and training in a fast-paced, mission-driven environment.

The role requires leadership, strong communication, and the ability to multi-task while upholding Habitat's values.

Qualifications

• Experience with MS Office programs.
• Basic math and POS experience.
• Strong verbal and written communication skills.
• Financial tracking experience.
• Management and Customer Service experience (3+ years of management required).
• Strong leadership skills.
• Basic HR skills.
• Ability to multi-task.
• Ability to support Habitat's Mission and Core Values.
• Ability to obtain Forklift Certification.

Responsibilities

• Monitor and track daily sales in comparison to budget.
• Review P&L/GL with Store Manager monthly to evaluate expenses and profit.
• Open/close the store, lead the team, handle returns and safety.
• Oversee shipments, inventory counts, and cycle counts.
• Maintain store operations and policies in the absence of the ReStore Manager.
• Assist with HR tasks: interviewing, hiring, counseling, and training.
• Lead the store team to achieve goals with positive leadership.
• Provide safe handling of merchandise and donations per processes.
• Maintain a safe, clean environment for staff, volunteers, and customers.
• Ensure exceptional customer service and positive interactions with donors and volunteers.
• Collaborate with other departments as needed; support volunteer services.

Skills

MS Office

POS experience

Leadership

Customer service

Management

HR basics

Communication (verbal)

Communication (written)

Financial tracking

Multi-tasking

Tools

POS software

MS Office

Job description

Mission-Driven Career OpportunityOne of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As an Assistant ReStore Manager, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.Why Join Habitat?Competitive salary and benefitsIndustry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)Work/life balance supported by generous PTOCareer development and promotion opportunitiesCasual working environmentRetirement planning a 403(b) with 3% organizational matchEXPECTED SALARY - $25.00 PER HOURWhat Requirements Are Needed to be Successful in This Position:Assist in managing store operations through effective leadership of staff and volunteers, processing of merchandise, and excellent customer service. Key-holding manager that works directly with the ReStore Manager to ensure financial success, safety, and day-to-day operation of the ReStore.Essential Functions (other duties may be assigned):Monitor and track daily sales in comparison to budget. Review P&L/GL with Store Manager monthly in order to evaluate expense control and profitManagerial tasks including, but not limited to, opening/closing the store, team leadership/development, returns/exchanges, safe counts and money handling, shipment receiving and logging, inventory counts/cycle counts, and transaction researchMaintain store operations and policies/procedures in the absence of the ReStore ManagerAssist ReStore Manager with basic HR functions, such as: interviewing, hiring, counselling, and trainingManage and lead the store team to achieve the goals and objectives of the store. Train, develop, and engage the team with a positive leadership style in coordination with the ReStore ManagerProvide safe and prompt handling of merchandise and donations according to current processes and proceduresMaintain a safe and clean environment for employees, volunteers and customersMaintain legal and safety requirements of the storeRepresent Habitat in a positive manner to all donors, customers, and volunteersConsistently provide an exceptional level of customer service at all times. Monitor and ensure a high level of customer service from the store teamDemonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service WorkersEnsure that volunteers, donors, HIPS and Community Service Worker have a meaningful and engaging experience. Work directly with Volunteer Services to acquire and maintain long-term volunteersBe an effective team member when working with staff and volunteers, ensuring the engagement and motivation of othersInteract and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)Ability to read, count, and accurately complete reports and all end-of-day documentationRegular and reliable job attendanceAdhere to scheduleMaintain a presentable appearance, including ReStore appropriate attireAbility to adhere to Habitats Code of Conduct policies and other policiesValid drivers license and the ability to be insured by Habitats insurance providerHave a personal and reliable vehicle that you can use for business purposes, on occasionHabitat Charlotte Region-related tasks as requested by supervisorKnowledge/Skills Required:Experience with MS Office programsBasic math and POS experienceStrong verbal and written communication skillsFinancial tracking experienceManagement and Customer Service experience (3+ years of management required)Strong leadership skillsBasic HR skillsAbility to multi-taskShow initiativeAbility to support Habitats Mission, Vision and Core ValuesPhysical Requirements:Ability to stand for extended periods of timeAbility to move merchandise throughout the storeAbility to perform repetitive movements over long periods of timeAbility to lift 50 lbs. unassisted, 70 lbs. with assistanceAbility to work flexible schedule, including evenings, Saturdays, and holidaysAbility to obtain Forklift Certification and operate a forklift on a regular basisAbility to climb steps to Forklift cabInternal Interactions:Habitat StaffExternal Interactions:CustomersVolunteersHomeownersDonorsCommunity Service WorkersLevel of authority:Demonstrate leadership to team members and volunteersOperates under minimal supervisionReports directly to the ReStore ManagerEstimated Time Commitment: 40 hours/week, Monday-Saturday rotating schedule. Shifts are scheduled based on the needs of the store, between the hours of 8:00 AM and 7:00 PM.Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.