Backroom Attendant

The Salvation Army North & Central Illinois Division; Grand Rapids (MI); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

On-the-job training

Job summary

The Salvation Army North & Central Illinois Division in Grand Rapids is seeking a part-time Donation Processing Associate. This role involves exceptional customer service and processing donations, helping to fund community support programs.

You will assist donors, maintain a well-organized donation area, and ensure all donated items are handled properly. Training is provided, with ongoing support to develop your skills in retail and customer service.

Qualifications

• Must provide exceptional service to donors.
• Ability to process and track donations.
• Maintain cleanliness and organization of the donation area.

Responsibilities

• Greet donors and offer assistance.
• Process and track donations accurately.
• Sort and load donations as necessary.

Skills

Customer service

Donation processing

Organization

Job description

Donation Processing Associate

Location: Grand Rapids, MI

Pay: $14.00 per hour

Job Type: Part-time

Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!