Backoffice Specialist - Northstar

Multnomah Athletic Club; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Facility access

Free parking

Public transit discounts

401(k) with employer match

Employee Assistance Program

Discounts on club services

Meal discounts

Job summary

Multnomah Athletic Club seeks a Backoffice Specialist to support our Technology Team with administrative, analytical, and Northstar expertise. The role ensures reservations, programs, and member information are accurate and efficiently managed.

You'll partner with department leaders to improve processes and support digital transformation that enhances member and staff experiences.

Qualifications

• Bachelor's degree in Business, Recreation Management, or related field or equivalent experience.
• Excellent administrative and detail-oriented skills.
• Ability to plan, prioritize, and manage multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office (Word, Excel) and quick learning of new software.
• Experience with reservation/program management software preferred; Northstar desired.
• Strong written and verbal communication for member, guest, and staff interactions.

Responsibilities

• Create and manage reservations, events, classes, camps, leagues, and activities using Northstar.
• Organize and maintain the Northstar reservation platform for a streamlined experience.
• Facilitate system updates and maintenance requests from department managers.
• Maintain accurate programming information on the club website.
• Review and update seasonal program guides with dates, schedules, and pricing.
• Administer program pricing updates and monthly billing in Northstar.
• Create, update, and maintain automated member communications.
• Communicate updates to Concierge and internal teams.
• Assist with testing system enhancements and Northstar updates.
• Organize departmental files and project tracking systems.
• Provide Northstar support across departments.
• Participate in digital transformation and process improvements.
• Generate reports on participation, reservations, attendance, and utilization.
• Investigate Northstar issues with Northstar Support.
• Complete administrative projects like training materials and spreadsheets.
• Coordinate communications and cancellations during weather closures.
• Attend trainings and departmental meetings.
• Perform additional duties as assigned.

Skills

Administrative skills

Organizational skills

Project coordination

Analytical skills

MS Office

Northstar experience

Communication skills

Cross-functional collaboration

Customer service

Education

Bachelor's degree

Tools

Northstar software

Job description

The Role

The Multnomah Athletic Club (MAC) is seeking a Backoffice Specialist to join our Technology Team. This specialist will play a critical role in supporting the club's Technology and programming operations through administrative, analytical, and technical support. This individual will serve as a subject matter expert for the Northstar club management system, ensuring reservations, programs, and member-facing information are accurate, organized, and efficient.

This position partners closely with department leaders and cross-functional teams to support daily operations, improve processes, and contribute to digital transformation initiatives that enhance the member and employee experience.

What You'll Do

• Create and manage free and fee-based reservations, events, classes, camps, leagues, and open play activities using the Northstar club management system.
• Organize and maintain the Northstar reservation platform to ensure a streamlined and user-friendly experience for members and staff.
• Facilitate system updates, modifications, and maintenance requests from department managers and supervisors.
• Maintain accurate and current programming information on the club website.
• Review and update seasonal program guides, ensuring accuracy of dates, schedules, pricing, and program descriptions.
• Administer program pricing updates and monthly billing processes within Northstar.
• Create, update, and maintain automated email communications for member reservations.
• Communicate reservation system and program updates to Concierge and other internal teams.
• Assist with testing system enhancements, Northstar updates, pilot programs, and other technology projects.
• Organize and maintain departmental files, documents, meeting notes, and project tracking systems.
• Provide Northstar support and guidance to employees across multiple departments.
• Participate in digital transformation initiatives and process improvement efforts.
• Generate reports on program participation, reservations, attendance, and utilization metrics.
• Investigate, document, test, and communicate Northstar system issues and resolutions in partnership with Northstar Support.
• Complete administrative projects such as creating training materials, editing content, and developing spreadsheets and reports.
• Coordinate member communications and reservation cancellations during inclement weather or club closures.
• Attend required club trainings, departmental meetings, and other organizational events.
• Perform additional duties as assigned.

What You'll Bring

• Bachelor's degree in Business, Recreation Management, or a related field, or an equivalent combination of education, training, and experience.
• Strong administrative, organizational, and project coordination skills with exceptional attention to detail.
• Demonstrated ability to plan, prioritize, and manage multiple projects in a fast-paced environment.
• Excellent analytical, problem-solving, and decision-making abilities.
• Advanced computer proficiency, including Microsoft Office applications such as Word and Excel, and the ability to quickly learn new software systems.
• Experience working with reservation, membership, or program management software preferred; Northstar experience is highly desirable.
• Strong written and verbal communication skills with the ability to interact professionally with members, guests, and employees.
• Ability to build positive working relationships across departments and collaborate effectively with diverse teams.
• Commitment to delivering exceptional service and supporting a member-focused environment.
• Ability to work independently while managing competing priorities and meeting deadlines.

What You'll Gain

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match.
• Well-being: Access our Employee Assistance Program (EAP) for free.
• Perks:Enjoy discounts on club services and meals.