Background Investigations Record Technician

Palicon-Group; Riverside (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Palicon Group is seeking a dependable Background Investigations Records Technician in Riverside, CA. This entry-level full-time apprenticeship supports the pre-employment background investigation team, handling confidential candidate documents, research, and case file management.

You will assist experienced investigators, conduct interviews as assigned, and ensure accurate, timely case notes and summaries while maintaining strict confidentiality in a fast-paced, computer-intensive environment.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to review detailed information and identify discrepancies.

Responsibilities

• Review, scan, organize, and process confidential candidate documents.
• Review documentation for completeness, accuracy, and inconsistencies.
• Identify missing information or items requiring follow-up.
• Maintain accurate and organized electronic case files.
• Conduct database, public-record, and internet research.
• Enter and update information in case management systems.
• Assist investigators with case research and follow-up.
• Prepare case notes, summaries, and other written documentation.
• Conduct interviews and obtain information as assigned.
• Manage multiple cases and meet established deadlines.
• Maintain strict confidentiality of candidate, client, and investigative information.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Tools

Microsoft Office

Cloud-based systems

AI-assisted productivity tools

Job description

Palicon Group Background Investigations Record Technician Riverside, CA·Full time

Background Investigations Records Technician is an entry level full-time apprenticeship position responsible for conducting various types of investigation in accordance with generally accepted industry practices. The incumbent must possess knowledge applicable to the job such as principles of pre-employment screening, report writing, state/federal employment laws, as well as Palicon Group policies and procedures.

About Palicon Group

Palicon Group is a Southern California based firm specializing in workplace investigations, security, and public safety consulting.

Description

Background Investigations Records Technician

Full-Time | Entry-Level

Job Summary

Palicon Group is seeking a dependable, organized, and detail-oriented Background Investigations Records Technician to support our pre-employment background investigation team.

This position involves reviewing, scanning, organizing, and processing confidential candidate documentation, conducting research, maintaining electronic case files, and assisting experienced investigators with assigned cases.

This is a computer-intensive position requiring strong attention to detail, accuracy, professionalism, and the ability to maintain strict confidentiality.

Key Responsibilities

• Review, scan, organize, and process confidential candidate documents.
• Review documentation for completeness, accuracy, and inconsistencies.
• Identify missing information or items requiring follow-up.
• Maintain accurate and organized electronic case files.
• Conduct database, public-record, and internet research.
• Enter and update information in case management systems.
• Assist investigators with case research and follow-up.
• Prepare case notes, summaries, and other written documentation.
• Conduct interviews and obtain information as assigned.
• Manage multiple cases and meet established deadlines.
• Maintain strict confidentiality of candidate, client, and investigative information.

Computer Skills

• Must possess current and proficient computer skills.
• Proficient with Microsoft Office applications, cloud-based systems, and AI-assisted productivity tools.
• Comfortable working with PDFs, scanners, electronic documents, and digital file-management systems.
• Ability to efficiently navigate multiple programs, databases, and web-based systems.
• Ability to quickly learn new software, technology, and company case management systems.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to review detailed information and identify discrepancies.