Backflow and Cross Connection Coordinator

Orange Water and Sewer Authority (OWASA); Carrboro (NC); On-site; USD 47,838 - 71,756; Full time

Benefits offered by this job

Pension plan

Health, Dental, Vision, Life insurance

Paid Holidays

Educational reimbursement

Job summary

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross Connection Coordinator to oversee its backflow and cross-connection program, ensuring efficiency and reliability.

The role involves regulatory compliance, customer outreach, GIS updates, and collaboration with the Distribution System Operator and Customer Service teams to enforce testing policies and resolve inquiries.

Qualifications

• Thorough understanding of plumbing, backflow prevention and cross-connection control principles.
• Able to explain technical information to diverse audiences, including owners and contractors.
• Familiarity with local, state, and federal water quality regulations and cross-connection rules.

Responsibilities

• Oversee Backflow and Cross Connection Program and other regulatory compliance programs to ensure compliance with federal, state and local requirements.
• Survey customer water services to determine the possible degree of hazard for water and sewer system contamination or pollution.
• Monitor, document, and track new installations, repairs, replacements, or change of use; update GIS with backflow location and details.
• Respond to customer inquiries regarding Backflow and Cross Connection Program.
• Review development plans and permits to verify existing and new installations meet OWASA and NC code requirements.
• Coordinate with ORC and Customer Service to enforce backflow testing policies and promote compliance.
• Serve as a backup for answering customer calls and dispatching field staff as needed.

Skills

Backflow prevention

Cross-connection control

Regulatory compliance

Customer service

Education

High school diploma or GED

Tools

Cityworks

Job description

Backflow and Cross Connection Coordinator

Orange Water and Sewer Authority (OWASA)

Orange Water and Sewer Authority (OWASA) is seeking a Backflow and Cross-Connection Coordinator to oversee our backflow and cross-connection program to ensure efficiency and reliability.

Key Responsibilities

• Oversee Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state and local requirements.
• Surveys of customer water services determine the possible degree of hazard for water and sewer system contamination or pollution.
• Monitor, document, and track new installations, repairs, replacements, or change of use through direct, internal and local municipal online permitting outlets. Conduct Site Inspections of completed installation for compliance and update GIS with backflow location and details.
• Responds to customer inquiries regarding Backflow and Cross Connection Program.
• Review development plans and permits with applicants to verify existing and new installations to ensure compliance with OWASA Backflow Cross-Connection Control Manual, Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements.
• Maintains BSI System (OWASA’s compliance tracking vendor).
• Coordinate with Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce OWASA's backflow testing policies, investigate potential violations, and promote compliance.
• Serve as a backup for answering customer calls with documenting service-related questions, and dispatching field staff as needed.

Position Qualifications

• High school diploma or GED, plus some specialized schooling, training or course work with at least

three years of relevant experience to include a thorough understanding of plumbing, backflow prevention, and cross-connection control principles; and one year of experience managing a similar project or program.

• Ability to obtain Backflow Prevention Assembly Tester and ORC certifications.
• Valid NC driver's license.
• Familiarity with local, state, and federal regulations related to water quality and cross-connection control.
• Ability to clearly explain technical information to a diverse audience, including property owners and contractors.
• Preference for Cityworks experience.

Our staff are our most important resources. We provide excellent pay and benefits to include:

• Salary Range is $47,838 - $71,756
• Membership in the NC Local Government Employee Retirement System (pension plan)
• 5% Employer 457 plan contribution
• Retirement health savings account
• Employer paid Health, Dental, Vision, Life insurance, Long-term Disability
• Vacation, Sick, Personal, Bereavement, Parental Leave, and Recovery Leave; 12 Paid Holidays
• Monthly Cell Phone Stipend
• Educational Reimbursement and Bonus Pay for Additional Certifications and/or Education
• Ability to transfer unused sick leave from previous NC Local Government or State agency employer
• Much, much more!

OWASA is an Equal Opportunity Employer, and we value diverse experiences and are open to flexible qualifications. Come join our awesome team full of great people. OWASA provides competitive pay and benefits in a safe, rewarding work environment. This recruitment will remain open until August 16, 2026.