Backend (Support) Engineer

Remote; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Lalamove is seeking an experienced Application Support Engineer to ensure reliability for our expanding market's operations. You will work with local and HQ teams to resolve issues, optimize workflows, and uphold data integrity during launches.

You'll troubleshoot across Java/PHP/Node.js/GoLang stacks, collaborate on privacy and compliance, and provide hands-on support through rollout and post-launch phases.

Qualifications

• 4+ years experience in software engineering or technical operations.
• Proficient in Java, PHP, Node.js or GoLang.
• Experience with backend microservices and APIs.
• Experience with MySQL.
• Fluent in English; Mandarin is a plus.

Responsibilities

• Provide technical support to end-to-end Lalamove mobile applications.
• Coordinate with local and HQ engineering teams.
• Troubleshoot technical issues and collaborate with team members.
• Customize tools for local data compliance and optimize workflows.
• Handle data with highest integrity and participate in privacy discussions.
• Post-launch support including monitoring, alerting and debugging.

Skills

Java

PHP

Node.js

GoLang

APIs

Backend development

English

Chinese (bonus)

Tools

Redis

ElasticSearch

Kafka

RabbitMQ

MySQL

Job description

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey!!

This role will provide application support to our expanding market's operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to Lalamove's applications and services, ensuring optimal performance and satisfactions for users and drivers. Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of Lalamove's products. Additionally, you'll provide hands‑on technical support during and after rollout, help localize and adapt systems, to support regional operations.

What you'll do:

• Provide technical support to end-to-end Lalamove mobile applications
• Coordinate closely with local and HQ engineering teams
• Troubleshoot technical issues collaborate with team members
• Customize tech tools for local data compliance and optimize workflows
• Handle issues involving sensitive data with highest level of integrity
• Engage in ongoing compliance improvements and actively participate in privacy discussions
• Engage in post-launch operational support, including monitoring, alerting, debugging

What you'll need:

• Legally permitted to work in Malaysia
• 4+ years experience in software engineering or technical operations
• Knowledge of Java / PHP / Node.js / GoLang
• Knowledge of middlewares such as Redis/ElasticSearch/Kafka/RabbitMQ, etc
• Experience with backend microservices and APIs
• Experience in MySQL
• Demonstrated integrity and accountability in managing sensitive data and operational risks
• Experience in operational support, especially during launch periods
• Fluent in English, both written and spoken, Chinese speaking capability is a plus