Back Office Supervisor (LPN) Snapfinger Woods Primary Care

10 Children's Healthcare of Atlanta, Inc.; Georgia; Sur place; USD 75 000 - 95 000; Plein temps

Résumé du poste

Children's Healthcare of Atlanta is seeking a Back Office Supervisor, Primary Care to lead daily pediatric primary care clinical operations. You will train and validate competency for medical assistants and LPNs, manage quality and compliance, and act as the triage and clinical escalation point while supporting POC testing and floor coverage as needed.

The role emphasizes safety, family-centered care, and collaboration with Practice Operations Supervisors and Directors to improve workflows and

Qualifications

• At least three years of LPN experience in a pediatric primary care office.
• High school diploma or equivalent; completion of an accredited LPN program.
• LPN Basic Life Support (BLS) certification within 30 days of employment.

Responsabilités

• Supervise and support daily clinical operations.
• Serve as the primary clinical trainer and competency validator for medical assistants and LPNs.
• Maintain documentation for quality and safety compliance.
• Function as triage nurse and clinical escalation point for patient care issues.
• Provide floor coverage and Immunization and POC testing support.

Connaissances

LPN experience

Clinical supervision

EMR proficiency

Communication skills

Formation

High school diploma/equivalent

LPN program

Outils

EMR systems

Description du poste

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

The Back Office Supervisor, Primary Care is responsible for assisting the Practice Operations Supervisor, Practice Manager and/or Director of Primary Care Operations in overseeing all aspects of daily clinical operations within the pediatric primary care practice. This position provides supervision, coordination, and training to clinical support staff, ensuring consistent delivery of safe, high-quality, and family-centered care. The Back Office Supervisor, Primary Care serves as the primary trainer and competency validator for all clinical staff, manages quality assurance and compliance monitoring, acts as the triage clinical liaison and clinical escalation point, and supports the clinic team through hands-on clinical care, including POC testing and floor coverage when needed.

Experience

At least three years of LPN experience in a pediatric primary care office.

Preferred Qualifications

No preferred qualifications.

Education

High school diploma or equivalent. Completion of an accredited Licensed Practical Nurse (LPN) school/program.

Certification Summary

Licensed Practical Nurse (LPN) Basic Life Support (BLS) from the American Heart Association (AHA) within 30 days of employment.

Knowledge, Skills, and Abilities

Excellent communication and interpersonal skills, especially with children and families. Strong organizational and multitasking abilities. Proficient with electronic medical records (EMR) and basic computer applications. Calm and compassionate demeanor under pressure. Ability to multitask in a fast-paced environment. Knowledge of medical terminology and immunization. Knowledge of medical safety practices and standards.

Job Responsibilities

Clinical Supervision, Training and Competency

Supervise and support daily clinical operations. Serve as the primary clinical trainer and competency validator for medical assistants and LPNs, including onboarding, orientation, skills assessments, and continuing education. Assist with the development and implementation of training materials and competency checklists. Conduct periodic observations, skills validations, and refresher training to ensure adherence to protocols and standards. Reinforce compliance with infection prevention, safety procedures, and quality standards through continuous coaching. Adhere to all safety and infection prevention protocols. Reports any hazards, injuries, or incidents promptly to leadership. Ensure compliance with all CHOA policies, HIPAA, OSHA, and pediatric practice standards. Participates in audits and maintains regulatory readiness.

Quality Monitoring & Compliance

Own and manage all clinical quality logs and documentation including: vaccine temperature and cold chain monitoring logs, emergency kit inspections and readiness, medication and supply expiration tracking, point-of-care (POC) testing calibration and quality control, infection prevention and environmental rounding logs. Serve as the Vaccines for Children (VFC) Coordinator, ensuring compliance with CDC and GRITS requirements. Audit quality and safety processes regularly and develop action plans for improvement. Maintain all documentation for inspections, audits, and readiness reviews.

Clinical Care, Triage and Escalation

Function as the triage nurse and clinical escalation point for clinical staff and patient care issues. Conduct patient triage (in-person or via phone) under established protocols and in collaboration with providers. Provide direct patient care as needed, including vital signs, history, screenings, immunizations, and medication administration. Support and perform POC testing, including specimen collection, processing, and documentation. Provide floor coverage as needed to ensure patient flow, efficiency, and adequate clinical support.

Operational Support and Collaboration

Partner with the Practice Operations Supervisor or Practice Manager to improve clinical workflows and optimize patient throughput. Participate in quality improvement initiatives and patient experience enhancement projects. Promote teamwork, accountability, and professional communication across the clinical and administrative teams. Assist with supply ordering, equipment checks, and clinic readiness to support safe, efficient operations.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

5008 Snapfinger Woods Dr

Job Family

Nursing-Management

Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US