Back Office Specialist & Receptionist

Association of the United States Army; Boone (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Offerings

401k

Wellness incentives

In-house gym, Zen room and exercise

Job summary

Jackson Sumner & Associates (JSA) in Boone, North Carolina, is hiring a Back Office Specialist & Receptionist to support daily operations.

You will enter data into the agency management system, handle mail, and back up phone reception, delivering professional customer service to agents and companies.

Strong communication, basic computer skills, and ability to work in a team are required; a high school diploma is expected. Benefits include medical, 401k, and wellness programs.

Qualifications

• High school diploma or equivalent.
• Must possess strong verbal and written communication skills.
• Must possess basic computer knowledge and skills.
• Must possess the ability to work within a team environment and coordinate processes.
• Ability to maintain strict confidentiality.
• Must be able to prioritize and manage multiple tasks with various deadlines.

Responsibilities

• Process mail in and out of the office, including trips to the company PO box daily.
• Log applications into agency management operating system
• Assist with phone coverage when needed
• Maintain a professional relationship with internal staff, retail agents, and companies via written and phone communication and maintain excellent customer service to agents and customers
• Participate in weekly staff meetings
• Other duties as assigned

Skills

Strong communication

Written communication

Verbal communication

Basic computer skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Agency management system

Job description

JSA is currently hiring for a Back Office Specialist & Receptioniston our Support Staff team. Our support staff plays a vital role in the company's day-to-day operations. Candidates with basic computer skills, strong attention to detail, and those excited to be part of team JSA are encouraged to apply.

AGENT FOCUSED AND SOLUTION DRIVEN INSURANCE THINKING SINCE 1981

About Us:

Jackson Sumner & Associates (JSA), a family-owned and operated company, is an Excess and Specialty Lines Broker that began in 1981 in Boone, North Carolina.

Current Chairman, Wayne Sumner, started JSA with just one other employee and focused on Police Professional in North Carolina. Today, the company is led by our President & CEO, Danielle Wade, Wayne Sumner's daughter, has grown to over 80 employees, and has expanded our ability to write in North Carolina, South Carolina, Virginia, Georgia, Tennessee, and Maryland. JSA currently has offices located in Boone, NC and Richmond, VA and offers a wide range of products including property, casualty, automobile, garage, professional and personal lines.

JSA is committed to quality service for our brokers and strong underwriting for our companies. Not only does our advanced technology set us apart from our competitors, but so do our people; we have some of the best in the industry!

Position Description:

The Back Office Specialist & Receptionistrole is responsible for entering data into the agency management operating system, handling mail, and backing up phone reception when needed. Must be able to effectively communicate and maintain excellent customer service to agents and companies. Must possess the ability to work within a team environment and coordinate processes.

Essential Responsibilities:

• Process mail in and out of the office, including trips to the company PO box daily
• Log applications into agency management operating system
• Assist with phone coverage when needed
• Maintain a professional relationship with internal staff, retail agents, and companies via written and phone communication and maintain excellent customer service to agents and customers
• Participate in weekly staff meetings
• Other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent
• Must possess strong verbal and written communication skills
• Must possess basic computer knowledge and skills
• Must possess the ability to work within a team environment and coordinate processes
• Ability to maintain strict confidentiality
• Must be able to prioritize and manage multiple tasks with various deadlines

Benefits of Working at Jackson Sumner & Associates:

• Medical, Dental and Vision Offerings
• 401k
• Wellness Incentives
• In-house gym, Zen room and exercise classes
• Paid Vacation, Holidays, personal/sick time