Back Office Cashiering Supervisor - Vehicle Services Program

State of Colorado; Denver (CO); On-site; USD 60,000 - 78,000; Full time

Job summary

The State of Colorado is seeking a Back Office Cashiering Supervisor to oversee daily operations within the DMV's cashiering unit. This position requires four years of relevant experience and entails a wide range of responsibilities, including supervisory duties and compliance management. Qualified applicants must demonstrate strong customer service and problem-solving skills, along with supervisory experience.

Qualifications

• Four years experience in a back office or general clerical work.
• Experience with vehicle title applications is preferred.
• Supervisory experience of 5 or more people is advantageous.

Responsibilities

• Direct daily operations of the back office cashiering unit.
• Manage hiring processes and ensure staff compliance.
• Audit transactions for quality assurance.

Skills

Customer Service

Problem Solving

Supervisory Skills

Education

High School Diploma or equivalent

Degree in Business or Public Administration

Tools

Microsoft Office Suite

Database Management Systems

Job description

This announcement has been updated to reflect the section of DMV in which this position will be working. If you have already submitted an application, you are not required to reapply.

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, pleaseenjoy this brief video!

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What Happens After You Apply.

Within the Division of Motor Vehicles, (DMV), The Back Office Cashiering Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statute and rules and regulations that delineate the vehicle title and registration functions set forth in the Colorado Code of Regulations, the International Registration Plan and in accordance with DPPA requirements. This position is primarily an on-site position. Employee may be required, on occasion, to work from home for brief periods of time. In such instances staff member will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on site.

The Vehicle Services Program (VSP) is seeking aBack Office Cashiering Supervisorto direct the daily operations of the back office cashiering unit.Duties include, but are not limited to:

• Initiate the hiring process and provide subject matter expertise to HR during the comparative analysis process, as well as interview candidates and hires.

• Ensure staff are performing as directed and follow disciplinary procedures as needed

• Resolve problems, performance issues, disputes, and informal grievances and initiate corrective action or recommend discipline as needed

• Monitor staff development, insuring all employees attend mandatory training

• Maintain compliance with department and section policy to ensure a positive, safe and clean environment is provided for all staff

• Provide feedback and coaching, complete performance plans, mid-year reviews, and final evaluations

• Provide technical knowledge and guidance, develop and control methodology, and provide staff support and problem resolution within the unit

• Responsible for the processes and the security of large sums of money including managing daily cash drawers, verifying total daily collections, verifying employee cash receipts and reporting, and preparing daily deposits

• Maintain production reports and assist with archiving documents

• Assign and prioritize work to the Back Office Cashiering unit

• Log suspected fraud investigation requests submitted by law enforcement, county clerks, and the general public

• Assist employees, counties, state agencies and the general public with difficult title questions by telephone, written correspondence, and in person

• Review and provide suggested changes to the Colorado Title and Registration Administrative Manual, procedures, and motor vehicle forms in conjunction with Colorado Revise Statues, Rule, legislative changes and federal law

• Audit transactions for compliance with standards, including auditing staff’s work for quality assurance

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A5XX

OFFICE MANAGER I

MINIMUM QUALIFICATIONS:

Experience Only:Four (4) years of relevant experience in a back office, a mail processing center,and/or general clerical experience

General Clerical work experience is typically performed by office clerks and/or administrative assistants. This includes, but is not limited to tasks such as:

• Experience providing exceptional customer service in-person or via email, online, and interfacing with a variety of people from many levels within the organization and community.

• Data Entry including: entering information into a program or database (appointments, contact information, customer records)

• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)

• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, and other technologies

• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.

• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

In order to be considered for this position, your general clerical experience must be documented on your application. (Part-time experience will be pro-rated.)

OR

Education and Experience:A combination of related education inBusiness, Public Administration, Political Science, Management and/or relevant experience in customer service and/or general clerical experienceequal to four (4) years

Preferred Qualifications:

• Experience with vehicle title and registration applications

• Experience with cash handling and document processing

• Problem solving abilities

• Supervisory experience of 5 or more people

• Customer and efficiency focused

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to theUniversal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email [e-mail] ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to [e-mail] by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.