Back of House Team Leader

Workstream; Browns Corner (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training

Employee discount

Scholarship opportunities

Job summary

Workstream is looking for a dedicated Back of House Team Leader at Chick-fil-A Highland Commons in Massachusetts. This role involves leading shifts, managing operations, and training new team members in a dynamic environment.

Ideal candidates will have strong people skills, a heart for service, and the ability to work flexible shifts, including Saturdays. You'll enjoy a range of benefits, including competitive pay, growth opportunities, and a supportive work culture.

Qualifications

• Reliable transportation is necessary.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral issues.

Responsibilities

• Lead shifts and coach team members.
• Train new hires and ensure compliance with safety guidelines.
• Manage daily labor and food costs.

Skills

Strong people skills

Customer service orientation

Multitasking ability

Ability to work in a team

Interpersonal communication

Education

Prior experience as shift lead, crew lead, or similar role

Job description

Chick-fil-A - Back of House Team Leader Opportunity

Are you passionate about serving high-quality food and leading a team?

At Chick-fil-A Highland Commons, a Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Core Values

• Tenacity
• Integrity
• Positive Attitude
• Servant’s Heart

Availability Requirements

• Position Type: Full-Time or Part-Time
• Saturday availability IS REQUIRED
• This is not a Monday–Friday only position
• Multiple shift options available, including morning, lunch, and closing shifts

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Employee Discount
• Competitive pay
• Paid Training

General Team Expectations

• Provide friendly, efficient service in areas like the drive‑thru, dining room, cashier, drinks, and food prep
• Practice the Chick-fil-A Core 4: Share a Smile, Create Eye Contact, Speak with a Friendly Tone, and Always say "My Pleasure"
• Execute position‑specific best practices and maintain up‑to‑date knowledge through in‑house training
• Complete assigned opening and closing tasks
• Follow food safety and restaurant procedures at all times
• Encourage and uphold the vision and values of the restaurant
• Communicate effectively with guests and team members
• Display a professional, positive attitude at all times
• Adhere to dress code and appearance standards
• Maintain a clean, welcoming environment
• Receive and apply feedback to grow professionally
• Support the team and contribute to a positive workplace culture
• Perform other duties as assigned

What You’ll Do

• Lead shifts, coach team members, and model excellent service
• Support daily operations with urgency and attention to detail
• Build emotional connections with guests
• Train new hires, run shift huddles, and ensure smooth open/close procedures
• Ensure compliance with health, safety, and labor guidelines
• Foster a fun, caring, and high‑performance team environment
• Complete daily setup sheets and plan for success
• Demonstrate urgency and willingness to correct all issues
• Complete daily and weekly checklists
• Ensure compliance with Ecosure, health department, labor laws, Pathway/ORG procedures and operator goals
• Manage and coach food safety best practices
• Manage labor laws specific to minor laws and employee breaks
• Manage daily labor cost to achieve a remarkable guest experience and labor %
• Manage daily food costManage maintenance costs
• Demonstrate care for equipment, proper maintenance, and report any issues immediately
• Use BOH systems (AHA, LEAN, Breading iPads) to ensure operational success.

Qualifications and Requirements

• Reliable transportation
• Ability to complete daily and weekly checklists to reach specific goals
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Professional, strong work ethic, and a heart for service
• Cheerful, positive, and customer‑focused attitude
• Strong interpersonal and communication skills
• Detail‑oriented and able to multitask effectively
• Works well independently and as part of a team
• Receptive to constructive feedback and growth‑minded
• Willingness to learn, grow, and take initiative
• Available to work Saturdays; flexible scheduling offered (closed Sundays)
• Able to lift 5–50 lbs and stand for extended periods

Location: Chick-fil-A Highland Commons - 4A Highland Commons E, Hudson, MA 01749