Back of House Shift Leader

Workstream; Florida; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Competitive pay

Job summary

Workstream seeks a Team Leader in Florida to embody the Chick-fil-A culture and oversee daily restaurant operations. The role requires excellent communication and people skills to train and develop team members while ensuring top-notch customer service. Successful candidates must be reliable team players with a commitment to operational excellence. A fun work environment with flexible scheduling and professional growth opportunities are offered.

Qualifications

• Strong commitment to superior customer service.
• Reliable transportation and ability to work in a fast-paced environment.
• Prior experience as shift lead, crew lead, or manager is preferred.

Responsibilities

• Participate in daily operational activities.
• Train new hires and set the tone for shifts.
• Respond to guests' needs promptly and respectfully.

Skills

Strong people skills

Communication skills

Ability to manage performance issues

Customer service focus

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time
• Shifts Available 5:30-2 or 1:45-10:30

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportationAbility to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.