Back of House Director

Chick-fil-A; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Chick-fil-A Village District in Raleigh, NC is seeking a highly skilled Back of House Director to lead our kitchen operations and develop a strong leadership pipeline. This role blends hands-on leadership with system improvement and organizational development to build a stronger restaurant team.

The director will own BOH performance across dayparts, focus on food quality and safety, and drive efficiency, labor, and cost controls while mentoring future leaders and partnering with cross-functional

Qualifications

• Previous Chick-fil-A leadership experience is strongly preferred.
• Directors/Assistant Directors within Chick-fil-A or similar leadership roles are encouraged to apply.
• Experience from high-volume restaurant or hospitality environments is valued.

Responsibilities

• Lead the Back of House operation across all dayparts.
• Coach, develop, and hold BOH leaders and Team Members accountable.
• Build a strong leadership pipeline and develop future leaders.
• Establish sustainable systems and ownership so the operation isn’t dependent on one person.
• Drive improvements in food quality, safety, productivity, and cost control.
• Oversee BOH scheduling, forecasting, and deployment across shifts.

Skills

People leadership

Operations management

Communication

Accountability

Data-driven

Job description

Chick-fil-A Hiring: Immediate Opening for a Highly Skilled Back of House Director

The Opportunity

Chick-fil-A the Village District in Raleigh, NC is seeking an experienced, high-capacity Back of House Director to lead our kitchen operation and help build the next level of our restaurant.This position extends far beyond running shifts.As our Back of House Director, you will serve as the primary leader of the kitchen operation with ownership of people, leadership development, operational performance, food quality and safety, training, labor, productivity, food cost, inventory, waste, and overall BOH execution.We're looking for someone who can lead today's operation while building the people and systems needed for tomorrow.The right leader will be equally comfortable coaching a developing leader, analyzing operational results, improving a broken process, holding others accountable, and stepping into the operation alongside the team when needed.Most importantly, we're looking for someone who wants to build something stronger—not simply maintain what already exists.

What You'll Own

As Back of House Director, you will:

• Lead the overall performance and execution of the Back of House operation across all dayparts.
• Coach, develop, and hold accountable BOH leaders and Team Members.
• Build a strong leadership pipeline by identifying potential and intentionally developing future leaders.
• Establish sustainable systems and clear ownership so the operation does not depend on one person to succeed.
• Drive measurable improvement in food quality, food safety, Speed of Service, productivity, labor, food cost, inventory, and waste.
• Maintain strong production, forecasting, prep, thawing, positioning, and deployment systems.
• Oversee BOH scheduling and ensure staffing aligns with sales, productivity goals, training needs, and operational demand.
• Build strong training and positional-development systems that create depth throughout the kitchen.
• Maintain an organized, clean, inspection-ready operation with a strong culture of food safety.
• Analyze performance data and operational trends to identify root causes and turn opportunities into action.
• Partner closely with the Training Director, Front of House Director, and other organizational leaders to accomplish restaurant-wide goals.
• Develop leaders who can independently own responsibilities and maintain strong performance without requiring your constant presence.

What We're Looking For

We're looking for a leader who:

• Has demonstrated success leading and developing people in a high-volume restaurant or similarly fast-paced operation.
• Understands that leadership is more than managing a shift—it is developing people, building systems, creating accountability, and owning results.
• Communicates clearly, directly, and professionally.
• Can balance genuine care for people with high standards and accountability.
• Thinks proactively, identifies root causes, and follows through on solutions.
• Understands the relationship between operations and business performance, including labor, productivity, food cost, waste, inventory, and profitability.
• Can use performance data to identify opportunities and build effective action plans.
• Is highly organized and capable of managing multiple priorities.
• Demonstrates integrity, humility, sound judgment, and a willingness to receive feedback.
• Leads from the front and is willing to work alongside the team when the business requires it.
• Wants to continue growing as a restaurant and organizational leader.

Experience

Previous Chick-fil-A leadership experience is strongly preferred.

We are especially interested in connecting with candidates who have served as a Director, Assistant Director, Operations Director, Kitchen/BOH Director, Senior Manager, or similar leadership role within Chick-fil-A.

Strong leaders from other high-volume restaurant or hospitality organizations are also encouraged to apply.

Ideal candidates will have experience with several of the following:

• Leading and developing restaurant leaders and teams
• High-volume kitchen or restaurant operations
• Labor and productivity management
• Food cost, inventory, ordering, and waste management
• Food safety and quality systems
• Training and leadership development
• Operational planning, forecasting, and continuous improvement

Schedule & Leadership Presence

This is a full-time leadership position requiring flexibility based on the needs of the business. The Back of House Director should expect to maintain a meaningful leadership presence across varying dayparts, including peak periods, opening and closing operations, Fridays, Saturdays, and other high-volume business periods.

This role intentionally combines hands‑on operational leadership with leadership development, administrative responsibility, and system improvement.

How We Define Success

Success isn't measured simply by how much you personally accomplish.

A successful Back of House Director builds an operation that is safe, organized, efficient, financially responsible, and consistently capable of producing excellent results.

That means developing capable leaders. Building sustainable systems. Creating accountability. Protecting food quality and safety. Improving business results. And leaving the department stronger because of your leadership.

Location: Chick Fil A Village District, 2000 Cameron Street, Raleigh, NC

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.