Back of House AM Manager

Chick-fil-A; West Palm Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Chick-fil-A in West Palm Beach, FL is hiring a Back of House AM Manager to oversee kitchen operations during breakfast and lunch, ensure food quality and safety, manage inventory, and control food costs.

You will lead AM shifts, coach the assistant managers, uphold policies, and drive a fast, friendly dining experience aligned with the Winning Hearts Everyday philosophy.

Qualifications

• Smiles and positive attitude required.
• Maintain eye contact with guests and team members.
• Communicate enthusiastically to guests and staff.
• Reliable transportation to and from work.
• Ability to thrive in a fast-paced environment.
• Strong people skills with a service mindset.
• Commitment to superior customer service.
• Ability to manage behavioral and performance issues.
• Work well in a team with shared ownership and responsibility.
• Shift lead/supervisor experience preferred but not required.

Responsibilities

• Oversee daily Back of House operations and lead AM shifts during breakfast and lunch with consistent systems.
• Hold assistant managers accountable for their shifts AM day parts.
• Ensure policies and procedures are followed by all team members.
• Maintain high standards of food quality and safety for quick dining experiences.
• Assist in serving guests with excellence and uphold Winning Hearts Everyday.
• Ensure daily checklists are completed by the team.
• Monitor CX reports, productivity, and food cost; act to meet goals.
• Coordinate with PM BOH manager to ensure smooth AM→PM transitions.

Skills

Smile

Eye contact

Speak enthusiastically

Reliable transportation

Fast-paced environment

People skills

Customer service

Behavioral issues management

Team environment ownership

Shift lead experience preferred

Job description

Back of House AM Manager

Job Summary

As a Back of House AM Manager you are responsible for overseeing and managing all aspects of our kitchen operations during the AM day parts, including food quality, food safety, inventory management and food cost. Your primary focus is to lead a kitchen that produces safe and great food quickly, while maintaining a remarkably clean environment.

Position Type

• Full-time and Part-time

Responsibilities

Operations:

• Oversee daily operations of the Back of House Department and lead the shifts with excellence during the breakfast and lunch day parts. Ensure a smooth breakfast transition daily with consistent systems in place.
• Hold the assistant manager team accountable for shifts they lead during the AM day parts.
• Ensure team policies and procedures are being maintained by all team members.
• Implement and maintain high standards of food quality and safety, and ensure a quick and positive dining experience.
• Ensure the BOH Assistant Managers are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Hold the team accountable for completion of their daily checklists.
• Own the numbers- Be constantly aware of current Customer Experience Report, productivity, daily checklist completion rate, and food cost gap- and make necessary actions to meet goals set by the director team.
• Coordinate with PM Back of House manager daily to debrief on the shift and ensure smooth transition from AM to PM periods and vice versa

Leadership Oversight:

• Ensure a well-defined meeting cadence is in place for check-ins with the assistant manager team (meeting biweekly)
• Meet with the BOH Director weekly to ensure your goals align with the overall business plan and provide/receive feedback
• Collaborate with the BOH Director to set monthly manager meetings and lead the discussion
• Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’
• Oversee coaching and development for the Assistant Managers, ensure they are meeting assistant manager role expectations (i.e. Daily Checklists, Customer Experience Report, cleaning, etc.)

Financial Stewardship:

• Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
• Align with labor wage goals and ensure necessary actions take place to meet and exceed these goals
• Collaborate with the Director team to ensure IPO goals are met monthly and productivity goals are met daily
• Oversee Inventory Assistant manager to ensure proper systems are being used to maintain proper inventory levels

Training and Development:

• Execute individualized development plans created for assistant manager team
• Collaborate with the People Department to ensure all team members are progressing through the RER roadmaps appropriately
• Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.