Back Counter Parts Sales

Peterson Holding Company; Medford (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Peterson Machinery Co. in Medford, OR is seeking a Back Counter Parts Salesperson to assist the service department by researching, pricing, locating, and delivering parts.

You will interpret customer requests, recommend parts and services, maintain relationships, process transactions, and support growth in a family-owned environment. A high school diploma or GED and 2+ years in parts or sales are required, preferably in a heavy industrial setting, with overtime as needed.

Qualifications

• High school diploma or GED required; 2+ years in parts or sales.
• Prefer experience in a heavy industrial environment.
• Equivalent combination of education and experience accepted.

Responsibilities

• Assist walk-in and phone customer parts requests by researching, pricing, locating and delivering parts.
• Make high-value recommendations to customers for parts and service needs.
• Maintain relationships with existing and new customers and stay informed on product lines.
• Process transactions and prepare purchase orders and related documents.

Skills

Customer service

Sales experience

Education

High school diploma or GED

Job description

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Back Counter Parts Salesperson at our Medford, OR location.

SUMMARY

This position provides customer assistance to the service department by researching, pricing, locating, and delivery of parts.

ESSENTIAL JOB FUNCTIONS

• Understand and interpret walk-in and telephone customer parts requests.
• Make high value recommendations to customers relating to parts and service needs.
• Maintain a mutually beneficial relationship with both established and new customers.
• Maintain a working knowledge of company products, services, and parts including the costs of each.
• Complete all necessary transaction documents in a timely and accurate manner.
• Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS, CDK, company software and other information resources.
• Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.
• Process return parts from service department or customers issuing credit memos and restocking parts.
• Keep service department informed on the status of any back ordered items.
• Assist service department in preparing quotes by researching and pricing parts.
• Operate lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.
• Maintains punctual, regular, and predictable attendance.
• Other duties may be assigned.

OTHER JOB FUNCTIONS

• Assist in other department activities as assigned by the supervisor. May be required to work overtime.

QUALIFICATIONS

• High school diploma or general education degree (GED); and a minimum of two years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.

#INDL

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement.

We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!