Back Counter Parts Sales

Peterson Cat; Medford (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Peterson Cat is seeking a Back Counter Parts Salesperson for our Medford, OR location. You will assist customers by researching, pricing, locating, and delivering parts for service needs.

Role emphasizes accurate pricing, strong customer relationships, and teamwork within a family-owned business with a long-standing community presence.

Qualifications

• High school diploma or GED with at least 2 years' experience in parts or sales.
• Experience in a heavy industrial environment preferred.
• Ability to interpret customer requests and price parts accurately.

Responsibilities

• Understand and interpret walk-in and telephone customer parts requests.
• Make high value recommendations to customers relating to parts and service needs.
• Maintain relationships with established and new customers.
• Maintain knowledge of company products, services, and parts costs.
• Complete transaction documents timely and accurately.
• Fill parts orders for shop and field technicians using DBS, CDK, and other resources.
• Order parts from manufacturers or outside vendors and prepare purchase orders.
• Process return parts and issue credit memos.
• Keep service department informed on status of back-ordered items.
• Operate lift truck or use hand truck to move shipments.
• Maintains punctual, regular, and predictable attendance.

Skills

Parts sales experience

Customer service

Lift truck operation

Education

High school diploma or GED

Tools

DBS

CDK

Company software

Job description

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, and our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Back Counter Parts Salesperson at our Medford, OR location.

Summary

This position provides customer assistance to the service department by researching, pricing, locating, and delivery of parts.

Essential Job Functions

• Understand and interpret walk-in and telephone customer parts requests.
• Make high value recommendations to customers relating to parts and service needs.
• Maintain a mutually beneficial relationship with both established and new customers.
• Maintain a working knowledge of company products, services, and parts including the costs of each.
• Complete all necessary transaction documents in a timely and accurate manner.
• Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS, CDK, company software and other information resources.
• Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.
• Process return parts from service department or customers issuing credit memos and restocking parts.
• Keep service department informed on the status of any back ordered items.
• Assist service department in preparing quotes by researching and pricing parts.Operates lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.
• Maintains punctual, regular, and predictable attendance.

Other Job Functions

• Assist in other department activities as assigned by the supervisor.
• May be required to work overtime.

Qualifications

High school diploma or general education degree (GED); and a minimum of two years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience.

#INDL

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.