Shop Lead Person

Peterson Holding Company; Medford (OR); On-site; USD 60,000 - 86,000; Full time

Job summary

Peterson Machinery Co. in Medford, OR seeks a Shop Lead Person to oversee daily service shop operations, coordinate work flow, ensure prompt, high‑quality repairs, and maintain strong communication with customers and internal teams.

The ideal candidate holds an Associate Degree in Diesel Technology, brings at least six years of heavy equipment service experience, maintains a valid driver's license, and is capable of obtaining a lift truck operator certificate; strong leadership and safety focus

Qualifications

• Associates Degree in Diesel Technology or equivalent with 6+ years in heavy equipment service.
• Ability to obtain lift truck operator certificate.
• Valid driver's license with satisfactory driving record.

Responsibilities

• Lead and coordinate service shop activities to ensure timely, quality work.
• Communicate with internal and external customers to build positive relationships.
• Organize, prioritize, and assign work to maximize department productivity.
• Review work orders for accuracy and monitor progress to meet deadlines.
• Provide on‑the‑job training and support for department technicians.

Skills

Leadership

Customer Service

Communication

Team Training

Safety Compliance

Education

Associates Degree in Diesel Technology

Job description

It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our people's work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look.

At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.

Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.

It's time to use your skills and passion to do work that matters!

Job Description Peterson Cat has a need for a Shop Lead Person at our Medford, OR location.

SUMMARY

The Shop Lead Person is a working lead technician. This position ensures prompt service to internal and external customers by coordinating service shop activities and performing service and repair work as needed.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons.

Job functions include the following.

Other duties may be assigned.

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Work overtime as needed within labor law guidelines.
• Organize, prioritize, schedule and assign work in the department to optimize department productivity.
• Initiate and respond to communication with department supervisor, other departments, and customers in a timely manner to optimize customer satisfaction.
• Review all work orders for accuracy.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
• Perform service and repair activities as needed to ensure department productivity.
• Assist the department supervisor in service and customer relations issues as needed.
• Provide technical support and assistance for all department activities.
• Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

Associates Degree from a fully accredited college in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience in heavy equipment service; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to obtain lift truck operator certificate. Valid driver's license and satisfactory driving record required.

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

At Peterson, our vision is to be our customers' first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company.

If you want to work side-by-side with others who are passionate about customer service, consider joining the team!