Bachelor's Level Care Coordinator - Mental Health

Mhrcflorida; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program

Job summary

Mental Health Resource Center is seeking a Care Coordinator to support adults transitioning from higher levels of care to community-based services. You will assess needs, develop person-centered care plans, and conduct outreach to individuals referred from inpatient facilities or community providers.

The role emphasizes coordination across behavioral and physical health, housing, education, and employment, with a focus on uninsured or underinsured clients and high-utilization users.

Qualifications

• Requires a BA in Social Work or related field.
• Minimum of one year of experience in human services or behavioral health.
• Proficiency in MHRC EHR System within three months; proficiency in Microsoft Office and email required.

Responsibilities

• Coordinates services across behavioral health, physical health, housing, education, employment and other systems.
• Builds trust and rapport with individuals and supports.
• Completes screenings, assessments, and intake processes.
• Develops and updates individualized care plans with teams and families.
• Monitors progress and adjusts services as needed.
• Advocates for resources and supports.
• Facilitates warm hand-offs between providers and community partners.
• Maintains documentation of assessments, plans, and progress.

Skills

Strong communication

Interpersonal skills

Travel ability

Education

Bachelor's degree in Social Work or related Human Services field

Tools

MHRC EHR System

Microsoft Office

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program

Eleos Health – HIPAA-compliant documentation tool

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.

Job Summary

The Care Coordinator provides time-limited care transition services within MHRC’s Adult Care Coordination Department, supporting adults who need assistance transitioning from higher levels of care to effective community-based services and supports. The role primarily serves uninsured and underinsured individuals who meet priority criteria due to high utilization of acute care services, such as crisis stabilization, inpatient, or detoxification services, or who are identified as high risk. Responsibilities include assessing individual needs, developing and coordinating person-centered care plans, and conducting outreach to engage individuals referred from inpatient psychiatric facilities, jails, receiving facilities, and other community providers.

Responsibilities

• Coordinates services and supports across behavioral health, physical health, housing, education, employment, and other community systems to ensure individuals receive comprehensive, person-centered care.
• Builds trust and rapport with individuals and their natural supports through community-based engagement and outreach.
• Completes required screenings, assessments, and agency intake processes, including use of the LOCUS to determine appropriate levels of care.
• Develops, implements, and regularly updates individualized, strengths-based care plans in collaboration with individuals, families, providers, and other supports.
• Monitors progress toward care plan goals, identifies barriers, and coordinates adjustments to services and supports as needed.
• Advocates for individuals and assists with accessing appropriate community resources and services.
• Facilitates effective transitions and warm hand-offs between providers, facilities, and community partners.
• Provides outreach to individuals referred from inpatient psychiatric facilities, receiving facilities, jails, and other community providers.
• Promotes recovery-oriented, culturally responsive, and least-restrictive practices that support community integration.
• Maintains timely, accurate, and comprehensive documentation, including assessments, care plans, contacts, consents, releases of information, and progress updates.
• Assesses and monitors for safety risks, trauma, abuse, neglect, and/or abandonment and follows appropriate reporting procedures.
• Facilitates case and family conferences and maintains communication with supervisors and members of the care team.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Bachelors degree in Social Work or a related Human Services field from an accredited university or college required.
• Minimum of one year of experience in human services or behavioral health required; experience working with adults with mental illness preferred.
• Must demonstrate proficiency in MHRC EHR System within three months of employment. Proficiency in Microsoft Office and email are required.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Requires the ability to travel to satellite facilities, community agencies, and to make contact with individuals by performing home visits or community outreach.
• Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com