MASTERS LEVEL Intake Clinician FLOAT Outpatient Mental Health

Mental Health Resource Center; Jacksonville (FL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

Mental Health Resource Center in Florida is seeking an Intake Clinician to perform clinical assessment and triage services within the Comprehensive Services Center. You will evaluate psychiatric treatment needs, refer to CSC and community-based services, and promote access to care in the least restrictive setting.

This full-time daytime role requires evaluation of risk, development of treatment plans, and coordination of care across services, with floating between MHRC locations as needed.

Qualifications

• Master's degree in Social Work or related Human Services field required.
• Minimum of 1 year of experience working with individuals with mental illness required.
• Must demonstrate proficiency in MHRC EHR System within three months of employment.
• Proficiency in Microsoft Office, email, and internet use required.
• Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred.
• Excellent customer service skills are essential and interaction with internal/external customers is required.

Responsibilities

• Conducts initial client screenings and assessments for CSC services.
• Evaluates crisis calls, walk-ins, and referrals using Baker Act criteria.
• Documents screenings, assessments, and clinical information in CSC records.
• Performs comprehensive biopsychosocial assessments and develops diagnostic impressions.
• Determines appropriate level of care and facilitates appropriate referrals.
• Develops initial treatment plans and conducts suicide risk assessments.
• Ensures follow-up and continuity of care with timely connections to services.
• Maintains confidential clinical records and stays current on Baker Act requirements.

Skills

Customer service

Communication

Education

Master's degree in Social Work or related Human Services field

Active Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred

Tools

MHRC EHR System

Microsoft Office

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Eleos Health - HIPAA-compliant documentation tool

MHRC offers assistance with Clinical Supervision hours for Masters Level Registered Interns in full-time positions

Company Overview Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling.

Job Summary The Intake Clinician provides clinical assessment and triage services within the Comprehensive Services Center (CSC). This role evaluates individuals for psychiatric treatment needs, makes appropriate referrals to CSC and community-based services, and supports access to care in the least restrictive setting. The Intake Clinician works to reduce unnecessary hospitalizations and ensure timely connection to appropriate services.

Responsibilities

• Conducts initial screenings and assessments for individuals requesting CSC services, including crisis intervention.
• Evaluates crisis calls, walk-ins, and referrals using Baker Act criteria and DSM-5 standards to determine service needs.
• Completes and documents screenings, assessments, and all required clinical information in accordance with CSC policies and procedures.
• Conducts comprehensive biopsychosocial assessments for individuals requiring clinical services.
• Develops diagnostic impressions based on assessment findings.
• Identifies appropriate service types, frequency, and level of care.
• Develops initial treatment plans.
• Conducts suicide risk assessments and identifies individuals requiring acute or higher levels of care.
• Determines and facilitates appropriate level of care in accordance with clinical findings and established procedures.
• Ensures appropriate follow-up and continuity of care, connecting individuals to ongoing treatment as indicated.
• Maintains accurate, complete, and confidential clinical records and remains current on Baker Act requirements, forms, and procedures.
• Serves as an advocate by explaining Baker Act regulations to families, agencies, and other stakeholders to support patient rights and safety.
• Completes required financial and authorization documentation.
• Maintains knowledge of third-party payer requirements, including notifications and pre-certifications for outpatient and inpatient services.
• Assesses and monitors for risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; follows appropriate reporting protocols.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Master's degree in Social Work or a related Human Services field from an accredited college or university required.
• Minimum of 1 year of experience working with individuals with mental illness required.
• Must demonstrate proficiency in MHRC EHR System within three months of employment.
• Proficiency in Microsoft Office, email, and internet use required.
• Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred.
• Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff and other department professionals.

Position Details

• This position is a Full Time Days position and will float between MHRC North and South as needed: Monday through Friday, 8:00am to 4:30pm.
• Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
• Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com