B2B Technical Support Specialist – Hardware & SQL

Brady Corporation; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Education reimbursement

Scholarship program

Employee Resource Groups

Employee Assistance Program

Dress-for-your-day

Matching Gifts

Job summary

Brady Corporation's PDC division seeks an intermediate-level Technical Support Representative to provide advanced product support for external B2B customers using hardware, software, and database integrations. You will work with barcode scanners, printers, ID badging software, and firmware integrations, interfacing with customers, distributors, and resellers via phone and CRM.

Responsibilities include handling inbound calls in NICE Cxone and Salesforce, diagnosing hardware issues, assisting with

Qualifications

• 2–4 years of experience in B2B technical support or customer-facing product support.
• Proficient in diagnosing hardware issues and client-server software integrations.
• Familiar with Microsoft SQL Server and SSMS; backups/restores and configurations.
• Experience with CRM platforms and cloud telephony systems.
• Proficient with remote desktop tools to guide customers remotely.

Responsibilities

• Handle real-time inbound calls and cases via NICE Cxone and Salesforce. Maintain high call availability.
• Diagnose and troubleshoot hardware devices (scanners, printers, etc.) and guide customers through fixes.
• Provide advanced software support for ID badging software and integrations.
• Manage case lifecycle from intake to resolution in Salesforce and SugarCRM; coordinate RMAs in SAP.
• Collaborate with client IT teams to resolve server, firewall, or network blockers.

Skills

Customer-facing

B2B support

Hardware troubleshooting

SQL basics

CRM platforms

Remote desktop

Education

Bachelor’s or Associate degree in related field

Tools

Salesforce

SugarCRM

NICE Cxone

SSMS

Job description

Brady Corporation's PDC division seeks an intermediate-level Technical Support Representative to provide advanced product support for external B2B customers using hardware, software, and database integrations. You will work with barcode scanners, printers, ID badging software, and firmware integrations, interfacing with customers, distributors, and resellers via phone and CRM.

Responsibilities include handling inbound calls in NICE Cxone and Salesforce, diagnosing hardware issues, assisting with