B2B Salesperson/ Retail Sales Associate

Ace Hardware; Bean Hill (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Ace Hardware in your community seeks a proactive B2B salesperson to deliver outstanding service and achieve sales quotas. You will identify client needs, present products, and resolve issues to win repeat business.

Full-time role includes supporting in-store service, building relationships, and traveling between locations to meet customers and close orders.

Qualifications

• Experience in sales or customer service within retail.
• Understanding of the retail sales process and customer needs.
• Ability to explain product features and pricing clearly.

Responsibilities

• Manage accounts and nurture business relationships.
• Coordinate with customers by phone and in person.
• Assist in delivery processes and quoting for orders.
• Travel between store locations and greet customers.
• Provide accurate product information and cross-sell where appropriate.

Skills

Sales experience

Retail knowledge

Communication skills

Inventory awareness

Relationship building

Job description

We are looking for a B2B salesperson to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can build new relationships and nurture existing customer business will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. A full-time position would be offered to applicants who are also willing to work within the stores to supplement service. Pay is commensurate with experience; retail and B2B sales experience is highly desirable.

Responsibilities:

• Manages accounts and nurtures business relationships
• Coordinating with customers over the phone
• Coordinating with current B2B staff to deliver excellent service
• Managing reporting documents and updating whenever necessary
• On-site meetings with B2B customers
• Quoting, taking orders, assist in the delivery process if necessary
• Travel between store locations as necessary
• Greet and direct customers
• Provide accurate information (e.g. *product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills:

• Proven work experience as a Salesperson, Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environment
• Flexibility to work various shifts
• Fill customer propane tanks

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.