B2B Sales Development Representative

Mpathic; Northern (KY); Hybrid; USD 40,000 - 44,000; Full time

Job summary

Mpathic is hiring a Remote Sales Development Representative to fuel a client’s sales pipeline with outbound and inbound prospecting. You will act as an embedded member of the client’s sales team, creating high-quality opportunities through phone, email, and digital channels, while researching target accounts and stakeholders.

The role emphasizes qualification against defined criteria, scheduling qualified meetings for Account Executives, and maintaining CRM-driven processes.

Qualifications

• Reliable computer (Windows 11 or macOS 12+) with a headset.
• Successful completion of background checks.
• High speed internet and reliable setup for calls.
• College degree preferred or HS diploma/equivalent.
• Experience with CRM systems and sales tools preferred.

Responsibilities

• Initiate outbound engagement through phone, email, and digital channels.
• Research target accounts to identify relevant stakeholders and context.
• Approach cold outreach with confidence, professionalism, and persistence.
• Qualify opportunities using defined criteria before passing to the sales team.
• Consistently set qualified meetings for Account Executives.
• Meet or exceed weekly and monthly activity targets.
• Log interactions in the CRM and support clean handoffs.

Skills

Outbound outreach

Target account research

Qualifying opportunities

CRM proficiency

Professional communication

Education

College degree preferred

High School diploma or equivalent

Tools

Salesforce

LinkedIn

Office365

CRM platforms

Job description

All Jobs > Remote Sales Development Representative

Who we Are: Mpathic is a consultative Contact Center and Sales Enablement partner that helps mission-driven organizations grow through meaningful, human-first conversations. We specialize in building, training, and deploying high-performing outbound and inbound sales teams on behalf of our clients, acting as a seamless extension of their go-to-market organizations.

Our mission is simple but ambitious: to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

Mpathic is seeking Sales Development Representative (SDR) to support a market-leading international technology company offering cloud-based fax solutions. Check out our website www.mpathic.com/

Why Mpathic?

• Structured training and real coaching - not “figure it out on your own”
• Clear path to advancement for high performers
• A team culture that values effort, integrity, and growth
• Meaningful work supporting organizations that impact real people.

As a Sales Development Representative (SDR), you will act as an embedded member of our client’s sales organization, responsible for creating high-quality sales opportunities through thoughtful, persistent outreach. If you’re competitive, coachable, resilient, and curious, and want a real path into sales, SaaS, or healthcare technology, this role was built for you.

This role is ideal for someone early in their sales career, or transitioning into sales, who is hungry to learn, comfortable being uncomfortable, and motivated by growth. You’ll be the first point of contact for healthcare organizations exploring better ways to operate - introducing modern, secure solutions into environments that often rely on outdated, manual workflows.

Your work directly fuels pipeline, revenue, and long-term customer relationships.

This is a fully remote position; candidates must reside and work within the continental United States.

Key Responsibilities:

• Initiate outbound engagement through phone, email, and digital channels
• Research target accounts to identify relevant stakeholders and business context
• Approach cold outreach with confidence, professionalism, and persistence

Discovery & Qualification

• Lead early-stage conversations to understand workflows, challenges, and priorities
• Ask smart, open-ended questions to uncover pain points tied to manual processes, inefficiencies, and risk
• Qualify opportunities using defined criteria before passing to the sales team
• Consistently set qualified meetings for Account Executives
• Meet or exceed weekly and monthly activity and appointment targets
• Treat every conversation as a chance to learn and improve
• Learn and apply client-specific value propositions and talk tracks
• Tailor messaging to different roles within healthcare organizations
• Translate complex concepts into clear, relatable language

CRM & Process Discipline

• Accurately document all activity in the CRM (e.g., Salesforce)
• Follow established workflows to ensure clean handoffs and reporting
• Use feedback and data to refine your approach over time
• Work closely with Mpathic leadership and client sales teams
• Participate in coaching, call reviews, and skill development sessions
• Continuously build sales fundamentals that translate across industries

Schedule: Monday-Friday, business hours (aligned to assigned time zone)

Compensation: $19-$21 per hour, plus performance-based bonuses available

Requirements

• Reliable non-Chromebook computer (Windows 11 or macOS 12+) and noise-canceling headset.
• Successful completion of all necessary background checks.
• High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled. Preferably, a second computer monitor.
• College degree preferred, High School diploma or equivalent required.
• Dedicated workspace with minimal background noise during calls and online meetings.
• Meticulous habits in logging interactions via established business processes and tools.
• Experience working with Office365 applications.
• Experience working with CRMs and Contact Center platforms preferred.
• Must be able to provide proof of eligibility to legally work in the United States.

We care far more about potential and mindset than years of experience.

You’re likely a great fit if you are:

• Ambitious, competitive, and internally motivated
• Comfortable picking up the phone and starting conversations
• Curious, coachable, and eager to improve with feedback
• Resilient - you don’t let rejection slow you down
• Organized and reliable with strong follow-through
• Able to communicate confidently and professionally

Experience That Helps (But Isn’t Required)

• Any exposure to B2B sales, customer service, recruiting, fundraising, or call-center work
• Familiarity with CRM systems or sales tools (e.g., Salesforce, LinkedIn)
• Interest in healthcare, SaaS, or technology-driven industries