B2B Inside Sales Representative - Hybrid

TeleTech Holdings, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Retention bonus $1,400

Performance-based bonus opportunities

Healthcare benefits

Paid time off

Job summary

TeleTech Holdings, Inc. in Tempe, AZ is seeking a B2B Inside Sales Representative, onsite with potential for hybrid work. You’ll connect with small business customers, understand their needs, and present SaaS solutions to improve bookkeeping, payroll, and cash flow.

Base pay is $23.50 per hour plus performance-based bonuses and a $1,400 retention bonus. The role offers a team-oriented culture, benefits like healthcare and PTO, and opportunities for training and advancement.

Qualifications

• High school diploma or equivalent.
• 2+ years of contact center and sales experience.
• Experience with SaaS or cloud solutions.
• Ability to explain technical concepts clearly to customers.
• Strong verbal and written communication skills.

Responsibilities

• Connect with small business customers by phone, chat, and meetings to understand needs.
• Lead discovery conversations to identify business requirements and workflows.
• Recommend, demo, and sell solutions based on customer needs.
• Identify additional offerings to support the customer’s business.
• Log activity and manage pipeline steps using sales tools; meet productivity targets.

Skills

SaaS sales

Consultative selling

Account management

Pipeline management

Communication skills

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a B2B Inside Sales Representative working onsite in Tempe, AZ (with opportunity to earn hybrid work benefits), you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!

Base Salary $23.50/hour + performance-based bonus opportunities
$1400 retention bonus *
help us grow our sales representative team
eligible for generous employee referral bonus opportunities

What You’ll Do

You’ll connect with small business customers and prospects to understand their needs, recommend business solutions, and support new sales and expanded customer relationships. Using your consultative sales, product, and customer discovery skills, you’ll help customers see how available solutions can support their bookkeeping, accounting, payroll, and cash flow needs.

During a Typical Day, You’ll

• Connect with customers and prospects by phone, chat, meetings, and outbound follow-up
• Lead discovery conversations to understand business needs and workflows
• Recommend, demo, and sell solutions based on customer needs
• Identify additional offerings that may support the customer’s business
• Use sales tools to log activity, manage pipeline steps, and support follow-up
• Meet productivity, sales, availability, pipeline, and adherence expectations

What You Bring to the Role

• High school diploma or equivalent
• years of contact center experience supporting inbound and outbound interactions
• 2+ years of applied sales experience with a customer-focused mindset
• Experience with SaaS, cloud, technical solutions, account management, pipeline management, or small business sales
• Ability to understand customer needs and clearly explain technical solutions and business value
• Strong verbal and written communication skills with clarity and detail

What You Can Expect

• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Opportunity to work hybrid based on reaching and maintaining performance standards
• And yes... $23.50/hr base + performance based bonus opportunities, $1400 retention bonus (conditions apply), benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different ... and for you to bring value to the table in your own unique way.