B2B Healthcare Collections Specialist

CVS Health; Phoenix (AZ); On-site; USD 23,000 - 39,000; Full time

Job summary

CVS Health, through Omnicare, is seeking an Account Receivable Collector to manage a portfolio of business‑to‑business receivables in a fast‑paced healthcare environment. You will work to maximize cash flow, resolve balances, and maintain strong client relationships within regulatory guidelines.

The role emphasizes collections experience, contract awareness, and process improvement in an evolving setting as Omnicare transitions to standalone operations under CVS Health guidance.

Qualifications

• 1–2 years of experience in an accounting, financial, and/or collections-based role.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Manage a portfolio of business-to-business receivables and drive timely resolution of outstanding balances.
• Contact clients by phone, email, and written correspondence to resolve delinquent balances within company and federal guidelines.
• Identify targeted accounts for delinquency improvement and prioritize follow-up activity accordingly.
• Develop and execute account resolution strategies, including promissory notes, payment arrangements, release agreements, and settlement agreements.
• Review customer contracts and account documentation to support compliance and appropriate collection activity.
• Research, reconcile, and document account issues, billing discrepancies, and payment activity.
• Partner with internal teams and leadership to address barriers to collection and improve account outcomes.
• Maintain accurate documentation of collection activity, customer communication, and resolution steps in internal systems.
• Monitor trends and patterns across assigned accounts and provide recommendations for process improvement.
• Demonstrate professionalism, sound judgment, and strong customer relationship management while working toward collection goals.
• Support special projects and perform other duties as assigned.

Skills

Communication skills

Attention to detail

Team collaboration

Multitasking

Education

Bachelor’s degree

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CVS Health, through Omnicare, is seeking an Account Receivable Collector to manage a portfolio of business‑to‑business receivables in a fast‑paced healthcare environment. You will work to maximize cash flow, resolve balances, and maintain strong client relationships within regulatory guidelines.

The role emphasizes collections experience, contract awareness, and process improvement in an evolving setting as Omnicare transitions to standalone operations under CVS Health guidance.