Customer Success Associate: Onboarding & Growth

RXinsider LTD.; Boston (MA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in Boston is seeking a Customer Success Associate to support and manage the customer lifecycle from onboarding to renewal. You will engage with professional customers on private agreements, troubleshoot issues, and help drive product improvements.

The role emphasizes proactive engagement, cross-team collaboration, and data-driven insights to enhance customer satisfaction and retention. Onsite interviews and bonuses are part of the process.

Qualifications

• Experience supporting onboarding and renewals.
• Ability to analyze customer data and trends.
• Proficiency with CRM platforms and data recording.

Responsibilities

• Proactively support onboarding for new customers.
• Address and resolve a broad range of inquiries and issues.
• Assist with renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions in CRM.
• Identify areas for service/product improvement from feedback.
• Maintain and enhance strong client relationships.

Skills

Communication

Problem-solving

Analytics

CRM proficiency

Customer focus

Collaboration

Feedback

Training

Job description

Wolters Kluwer in Boston is seeking a Customer Success Associate to support and manage the customer lifecycle from onboarding to renewal. You will engage with professional customers on private agreements, troubleshoot issues, and help drive product improvements.

The role emphasizes proactive engagement, cross-team collaboration, and data-driven insights to enhance customer satisfaction and retention. Onsite interviews and bonuses are part of the process.