Strategic Customer Success Manager

Wolters Kluwer; Saint Cloud (MN); On-site; USD 90,000 - 157,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

FSA/HSA

Tuition assistance

Paid time off

Parental leave

Job summary

Wolters Kluwer is seeking a Customer Success Manager in Professional Services to act as a strategic liaison among customers, Sales, and internal teams. You will ensure successful transitions from sales through project delivery, gathering requirements and drafting quotes and SOWs for complex engagements.

You will help optimize the project lifecycle, coordinate with fulfillment and product teams, and proactively identify upsell opportunities while promoting strong customer relationships.

Qualifications

• 5-7 years post-secondary education or equivalent work experience.
• At least three years in a similar Client Service/Account Management/Customer Success role.
• Experience with iLien products and projects related to customer engagement.
• Experience with WK internal applications: Pricing Central, Verifile, iLien platform, Account Tools.
• Strong written and verbal skills across multiple internal teams.
• Proficient with Microsoft Office, Salesforce.com; Smartsheet experience helpful.
• Desire to learn sales processes and tools including Salesforce.com.

Responsibilities

• Manage quote-to-order lifecycle: assist in price quotes and drafting Statements of Work.
• Coordinate project communications and issue resolution with sales and fulfillment teams.
• Guide customers and sales through initial and repeat projects to improve efficiency and revenue Realization.
• Research accounts, gather requirements, and support accurate quotes and SOWs.
• Facilitate cross-functional collaboration; resolve issues and identify opportunities to increase value.
• Ensure smooth transition from Sales to Professional Services with knowledge transfer.

Skills

Client Service

Account Management

Customer Success

Sales Support

iLien experience

Salesforce

PowerPoint

Microsoft Office

Smartsheet

Lean Six Sigma

Education

Related degree/education

Tools

Pricing Central

Verifile

iLien platform

Account Tools

Job description

Wolters Kluwer is seeking a Customer Success Manager in Professional Services to act as a strategic liaison among customers, Sales, and internal teams. You will ensure successful transitions from sales through project delivery, gathering requirements and drafting quotes and SOWs for complex engagements.

You will help optimize the project lifecycle, coordinate with fulfillment and product teams, and proactively identify upsell opportunities while promoting strong customer relationships.