B2B Customer Service Representative – Sales Appointments - Outbound - Hybrid

TTEC; Chandler (AZ); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Retention bonus

Paid time off

Healthcare benefits

Tuition reimbursement

Referral bonuses

Hybrid work

Job summary

TTEC is hiring a B2B Customer Service Representative - Sales Appointments - Outbound for a hybrid onsite role in Tempe, AZ. This position focuses on connecting with small business customers to schedule appointments with sales consultants, using strong customer service and sales skills to identify opportunities.

You’ll work in a team environment with ongoing career development, an inclusive culture, and performance-based bonus opportunities.

Qualifications

• High school diploma or equivalent.
• 1+ year of post-secondary education or 2+ years of sales experience.
• 6+ months of customer-facing experience.
• Comfort making recommendations, solving problems, and escalating when appropriate.
• Strong written and verbal communication skills.
• Computer experience and ability to work across multiple systems.
• Sales, appointment-setting, lead generation, or quota-based experience.

Responsibilities

• Connect with customers and prospects to identify needs and sales opportunities.
• Ask discovery questions to understand business workflows and customer priorities.
• Schedule appointments with sales consultants when a solution may support the customer.
• Capture clear notes to support effective follow-up and consultative conversations.
• Follow pipeline, adherence, and customer follow-up expectations.
• Support new customer acquisition and expanded customer relationships.

Skills

Sales experience

Customer service

Communication

Problem solving

Prospecting

Education

High School Diploma or equivalent

Post-secondary education or 2+ years sales experience

Tools

Multiple systems

Job description

Job Description - B2B Customer Service Representative - Sales Appointments - Outbound - Hybrid (04ETG)

B2B Customer Service Representative - Sales Appointments - Outbound - Hybrid

Your potential has a place here with TTEC's award-winning employment experience. As a Sales Appointment Setter working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!

Base Salary $18.50/hour + performance-based bonus opportunities

• $1400 retention bonus *
• help us grow our sales representative team
• eligible for generous employee referral bonus opportunities

What You'll Do

You'll connect with small business customers and prospects to understand their needs, identify sales opportunities, and schedule appointments with sales consultants when a solution may be a fit. Using your customer service, sales, communication, and decision-making skills, you'll ask thoughtful questions, capture clear notes, and help set up the next conversation for success.

During a Typical Day, You'll

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

What You Bring to the Role

• High school diploma or equivalent
• 1+ year of post-secondary education or 2+ years of sales experience
• 6+ months of customer-facing experience
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills
• Computer experience and ability to work across multiple systems
• Sales, appointment-setting, lead generation, or quota-based experience

What You Can Expect

• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Opportunity to work hybrid based on reaching and maintaining performance standards
• And yes... $18.50/hr base + performance based bonus opportunities, $1400 retention bonus (conditions apply), benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different venture points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their own unique way.