Customer Services Concierge Support

TTEC; Tempe (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Hybrid work arrangement

Job summary

TTEC is hiring a Customer Services Concierge Support on site in Tempe, AZ. The role involves assisting individuals and small business owners with tax season support, guiding customers to the best solutions, and serving as the first point of contact across multiple channels.

The position offers a base of $21/hour with performance bonuses and retention incentives. The ideal candidate has 1+ year in customer service and strong communication skills, with the ability to work on-site full-time and

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, sales, hospitality, financial services, or contact center experience.
• Strong verbal and written communication, active listening, and problem-solving skills.
• Ability to work onsite in Tempe, Arizona on a full-time schedule.

Responsibilities

• Support customers using tax preparation products through phone and digital channels.
• Engage with individuals and small business owners, using active listening and thoughtful questions to understand their tax preparation and product support needs.
• Determine whether customers can complete their taxes using tax preparation software or should be connected with a live tax professional.
• Clearly explain available products, services, and support options.
• Navigate multiple systems while building customer confidence through empathy, professionalism, and solution-oriented conversations.
• Meet quality, customer satisfaction, and productivity expectations.

Skills

Customer service

Sales

Hospitality

Financial services

Contact center

Education

High school diploma

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Services Concierge Support working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in the United States says it all!

Base Salary $21/hour + performance-based bonus opportunities
$1400 retention bonus *
help us grow our sales representative team
eligible for generous employee referral bonus opportunities

What You’ll Do

You’ll be the first point of contact for individuals and small business owners seeking support during tax season. You’ll create a positive customer experience by actively listening, understanding customer needs, and guiding customers toward the best available solution. You’ll help customers navigate tax preparation products, answer general tax-related questions, and determine when a customer should be connected with a qualified tax expert.

During a Typical Day, You’ll

• Support customers using tax preparation products through phone and digital channels
• Engage with individuals and small business owners, using active listening and thoughtful questions to understand their tax preparation and product support needs
• Determine whether customers can complete their taxes using tax preparation software or should be connected with a live tax professional
• Clearly explain available products, services, and support options
• Navigate multiple systems while building customer confidence through empathy, professionalism, and solution-oriented conversations
• Meet quality, customer satisfaction, and productivity expectations

What You Bring to the Role

• High school diploma or equivalent
• At least 1 year of customer service, sales, hospitality, financial services, or contact center experience
• Strong verbal and written communication, active listening, and problem-solving skills
• Ability to understand customer situations, make informed recommendations, and work across multiple applications and systems
• Ability to work onsite in Tempe, Arizona on a full-time schedule, including seasonal adjustments based on business needs

What You Can Expect

• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Opportunity to work hybrid based on reaching and maintaining performance standards
• And yes... $21/hr base + performance based bonus opportunities, $1400 retention bonus (conditions apply), benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology with humanity. We make it a point to ensure our employees feel valued, a sense of belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.