B2B Accounts Receivable & Credit Specialist

Fictiv; Schaumburg (IL); Hybrid; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

PTO & Leave

Job summary

MISUMI Americas is seeking an Accounts Receivable Specialist to manage a B2B/B2C portfolio from our Schaumburg, IL office. You’ll catch credit risk early, negotiate repayment plans, and resolve disputes with sales and finance to protect cash flow.

You’ll perform credit evaluations, process payments, and maintain accurate account records while collaborating across teams. Prior AR/O2C experience and familiarity with SAP or NetSuite are preferred.

Qualifications

• 3 - 5 years of experience in Accounts Receivable, Order-to-Cash (O2C), and Credit & Collections — B2B experience strongly preferred.
• A track record managing complex, varied customer portfolios independently.
• Strong negotiation and communication skills — you can hold a firm line on collections while keeping the customer relationship intact.
• A customer-focused mindset paired with real attention to detail.
• Comfort influencing stakeholders outside your own department.
• Experience with SAP or NetSuite preferred.

Responsibilities

• Make collection calls and follow up on past-due accounts with customers directly.
• Own day-to-day credit evaluation for your portfolio, with support from your manager.
• Assess credit exposure for new and existing customers using D&B reports and other data, and apply that analysis to sound open-credit-term decisions.
• Investigate and resolve disputed accounts receivable in partnership with sales and customer service.
• Keep customer account information current and accurate in the system.
• Process credit card payments through our accounting systems.
• Manage dunning and elevate serious delinquency issues appropriately.
• Troubleshoot outstanding account issues and drive them to resolution.
• Review and approve or hold orders using sound judgment on customer risk.
• Apply Lock Box payments and reconcile customer accounts.
• Process customer refunds and maintain accurate filing records.
• Contribute ideas for process improvement — we want people who make the job better, not just do the job.
• Provide team coverage for time-off requests, and partner across business units, sales, customer service, and finance on credit and customer service matters.

Skills

Accounts Receivable

O2C

Credit & Collections

Negotiation

Communication

Detail-oriented

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

NetSuite

Job description

MISUMI Americas is seeking an Accounts Receivable Specialist to manage a B2B/B2C portfolio from our Schaumburg, IL office. You’ll catch credit risk early, negotiate repayment plans, and resolve disputes with sales and finance to protect cash flow.

You’ll perform credit evaluations, process payments, and maintain accurate account records while collaborating across teams. Prior AR/O2C experience and familiarity with SAP or NetSuite are preferred.