B2B Account Manager

NextPlay Jobs; Wilmington (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Laptop

Phone

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

NextPlay Jobs in Wilmington, NC is seeking a B2B Account Manager to manage, retain, and grow an established portfolio of commercial and industrial customers. This is a field-facing, relationship-driven role focused on existing customers, renewals, and expanding revenue, with onsite visits and strategic plans.

Base salary up to $65,000, about $2,500 monthly commission, and total compensation around $95,000+; plus benefits including laptop, phone, and 401(k).

Qualifications

• Strong B2B account management and customer relationship skills.
• Experience managing a book of commercial or industrial accounts.
• Proven ability to retain customers and grow account revenue.
• Experience with renewals, contracts, pricing discussions, and negotiations.

Responsibilities

• Manage and strengthen relationships with an existing portfolio of commercial and industrial customers.
• Conduct regular onsite customer visits and account reviews throughout the Wilmington market.
• Develop understanding of each customer's operations and service needs.
• Lead renewals and resigns while protecting existing business.
• Identify upsell, cross-sell, and expansion opportunities within accounts.
• Maintain CRM data and collaborate with Operations and Sales Leadership.

Skills

B2B account management

Customer relationship

Outside sales

Territory management

Job description

Base Salary: Up to $65,000+, based on experience

Commission: Approximately $2,500/month on average

Target Total Compensation: Approximately $95,000+

We are partnering with a rapidly growing service organization seeking a B2B Account Manager to manage, retain, and grow an established portfolio of commercial and industrial customers throughout the Wilmington market.

Unlike a traditional hunter sales role, this position is primarily focused on existing customer relationships. You’ll take ownership of an established book of business, serving as a trusted partner to customers while driving retention, renewals, account growth, and additional revenue opportunities.

This is a field-facing position for someone who genuinely enjoys building long-term relationships, solving customer problems, and finding ways to deliver additional value over time.

What You'll Do

• Manage and strengthen relationships with an existing portfolio of commercial and industrial customers
• Conduct regular onsite customer visits and account reviews throughout the Wilmington market
• Develop a strong understanding of each customer's operations, service needs, and pain points
• Lead contract renewals and resigns while proactively protecting existing business
• Respond to potential cancellations and work to retain at-risk customers
• Communicate pricing, contract, and service changes with customers
• Identify opportunities to expand services and grow revenue within existing accounts
• Cross-sell additional services and solutions based on customer needs
• Identify opportunities to increase service frequency or expand services across customer locations
• Partner closely with Operations to resolve service issues and ensure a strong customer experience
• Develop strategic account and retention plans alongside Sales Leadership
• Maintain accurate customer, renewal, activity, and opportunity information within the CRM
• Represent the organization during customer visits, community events, trade shows, and local business functions

What We're Looking For

• Strong B2B account management, customer relationship, outside sales, or territory management experience
• Experience managing a book of commercial or industrial accounts
• Proven ability to develop and maintain long-term customer relationships
• Strong track record of customer retention and account growth
• Experience with renewals, contracts, pricing discussions, and customer negotiations
• Ability to identify upselling, cross-selling, and account expansion opportunities
• Consultative approach with the ability to understand a customer's operation and recommend solutions
• Comfortable addressing service issues and working proactively to retain at-risk customers
• Comfortable regularly visiting customers in the field
• Strong communication, problem-solving, and relationship-building skills
• Highly organized with the ability to manage multiple customer relationships simultaneously
• Strong follow-through and CRM discipline
• Ability to collaborate closely with Operations and Sales Leadership

Experience in facility services, uniform or linen services, route-based services, commercial services, industrial distribution, logistics and transportation, equipment rental, building or construction services, environmental services, waste and recycling, or other recurring B2B service environments can translate extremely well.

• Base salary up to $65,000, with flexibility to go higher for the right candidate
• Commission averaging approximately $2,500 per month
• Approximately $95,000+ in total annual compensation at a $65K base and average commission
• Laptop and phone
• Medical, dental, vision, and life insurance
• 401(k) with company match
• PTO and paid holidays

Why This Opportunity

This is an excellent opportunity for someone who wants the revenue upside of sales without spending their entire day building a territory from scratch.

You’ll inherit existing customer relationships and have the opportunity to make them stronger — protecting revenue, solving customer problems, expanding accounts, and becoming a trusted partner to businesses throughout the Wilmington market.

You’ll also be joining a fast-growing organization investing heavily in its customer relationships and sales organization, creating significant potential for continued career advancement as the company expands.