Azure Virtual Desktop Support Engineer

Triwill Group; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Stock options

Health and welfare plans

Life and disability plans

Retirement plan

Unlimited PTO

Azure certification sponsorship

Job summary

Nerdio is seeking a client-facing Support Engineer to assist IT professionals and administrators with the Nerdio platform, focusing on Azure Virtual Desktop, Windows 365, and Intune. The role emphasizes technical depth, precise resolution, and strong communication to ensure successful deployments and ongoing customer success.

Expect direct engagement with enterprise customers and MSP partners, requiring 2+ years in technical support or cloud infrastructure, and proficiency with PowerShell,

Qualifications

• 2+ years in a technical support, systems administration, or cloud infrastructure role.
• Experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.
• Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.
• Experience administering Windows Server environments; Linux familiarity is a plus.
• Proficiency in PowerShell for automation, scripting, and system configuration tasks.
• Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.
• Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.
• Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.

Responsibilities

• Platform Onboarding & Deployment Support for AVD and Azure infrastructure.
• Collaborate with enterprise customers and MSP partners to assess requirements and ensure deployments meet best practices.
• Provide hands-on technical support across the Nerdio platform including Azure Virtual Desktop, Windows 365, and Intune.
• Diagnose root causes, deliver clear solutions, and ensure timely incident resolution.
• Apply in-depth knowledge of Entra/AD and networking to resolve complex cross-customer issues.

Skills

Azure

Azure Virtual Desktop

Intune

PowerShell

Networking

Windows Server

Linux basics

Troubleshooting

Documentation

Communication

Tools

Zendesk

ITSM

Entra ID

Job description

Nerdio is seeking a client-facing Support Engineer to assist IT professionals and administrators with the Nerdio platform, focusing on Azure Virtual Desktop, Windows 365, and Intune. The role emphasizes technical depth, precise resolution, and strong communication to ensure successful deployments and ongoing customer success.

Expect direct engagement with enterprise customers and MSP partners, requiring 2+ years in technical support or cloud infrastructure, and proficiency with PowerShell,