Azure Support Engineer

Highbrow LLC; Berkeley Heights, Frisco, Omaha (NJ, TX, NE); On-site; USD 70,000 - 110,000; Full time

Job summary

A technology solutions provider is seeking an Azure Support Engineer to perform technical troubleshooting and support for customers. The ideal candidate will have 2 to 4+ years of IT support experience, especially in desktop and laptop setups. Experience with Azure Virtual Desktop and IT Help Desk is preferred. This position is 100% onsite in New Jersey, with no relocation offered.

Qualifications

• 2 to 4+ years of general IT support in setting up desktops and troubleshooting.
• Experience in IT Help desk support.
• Experience with Azure or cloud services is a plus.

Responsibilities

• Review, investigate and solve technical issues.
• Collaborate on technical issues across teams.
• Perform in-depth product troubleshooting.
• Assist in end-to-end readiness programs.
• Identify potential product defects and provide feedback.
• Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content such as Run Books for support
• Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
• Identify potential product defects and provide feedback to more senior engineers, contributing to product improvements
• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Skills

IT Help desk experience

Desktop and laptop troubleshooting

Cloud experience (especially AVD)

Terraform

ServiceNow/SNOW experience

Job description

Job Title: Azure Support Engineer

Job ID: 2024-13216

Job Location: Omaha, NE, Berkeley Heights, NJ, Frisco, TX (100% Onsite – local only, no relocation)

Job Travel Location(s):

# Positions: 2

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:US Permanent Eligibility to Work Required

Key Technology:Service Desk, AVD

Job Responsibilities:

• Review, investigate and solve technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
• Resolve issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
• Perform in-depth product troubleshooting and remediation when needed.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Work with internal technical teams resolving AVD issues and questions.
• Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content such as Run Books for support
• Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
• Identify potential product defects and provide feedback to more senior engineers, contributing to product improvements
• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Skills and Experience Required:

Required:

• 2 to 4+ years of general IT support in setting up desktops, laptops, installing software and troubleshooting desktops and laptops
• IT Help desk experience

Desired:

• Cloud experience especially Azure Virtual Desktop (AVD)
• Terraform
• ServiceNow/SNOW experience