Azure & VDI Administrator (Windows/Linux) – TS/SCI

Applied Research Solutions; Patuxent Highland (MD); On-site; USD 105,000 - 145,000; Full time

Job summary

Applied Research Solutions is seeking an Azure Administrator (Windows/Linux) to provide frontline technical support for cloud services, hosted applications, and VDI in a government environment. You will resolve end-user issues, document tickets, and coordinate with specialized teams to ensure SLA compliance.

The role requires active TS/SCI clearance, strong troubleshooting, and experience with Jira/Confluence, Salt, and Azure, along with Windows and Linux administration in a VDI context.

Qualifications

• Must be US citizen.
• Bachelor's degree in CS/IT or related field.
• AZ-104 certification.
• 3+ years of help desk/technical support experience.
• Active TS/SCI clearance.
• Experience with Jira, Confluence, GitLab administration and incident management.

Responsibilities

• Serve as first point of contact for end-user technical support requests related to cloud services, hosted applications, and VDI functionality, providing responsive customer service and executing deep troubleshooting
• Create, update, and maintain technical support tickets in Jira with accurate documentation, proper categorization, and tracking of resolution times to maintain SLA compliance
• Escalate complex issues to Tier 2/3 support teams, SREs, and Platform Engineers with comprehensive documentation, coordinating with Development, DevOps, and Architecture teams for resolution
• Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs
• Build, package, deploy, and manage Salt States to install applications in virtual machines, operating the Salt Master for application deployment across the VDI environment
• Monitor system performance, identify patterns indicating systemic issues, and support maintenance windows with user communication during planned outages
• Maintain and update knowledge base articles, contribute to support procedures and troubleshooting guides, and participate in continuous service improvement initiatives
• Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately
• Other duties as assigned

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in CS/IT or related field

AZ-104 certification

Tools

Jira

Confluence

GitLab

Salt

Ansible

Chef

Puppet

Job description

Applied Research Solutions is seeking an Azure Administrator (Windows/Linux) to provide frontline technical support for cloud services, hosted applications, and VDI in a government environment. You will resolve end-user issues, document tickets, and coordinate with specialized teams to ensure SLA compliance.

The role requires active TS/SCI clearance, strong troubleshooting, and experience with Jira/Confluence, Salt, and Azure, along with Windows and Linux administration in a VDI context.