Azure-Driven IT Engineer | Observability & SSH Automation

Egreenservices; Manchester (NH); On-site; USD 77,000 - 105,000; Full time

Job summary

Performance Advisory Group is seeking a full-time Help Desk Technician in Manchester, NH. The role emphasizes proactive improvements, Azure Administration prowess, and a strong customer-centric mindset to support a growing user base.

You will identify bottlenecks, write scalable code, and build self-service tools to reduce ticket volume. Expect mentorship, flexible hours, and opportunity for leadership as you contribute to a tightly knit NH team.

Qualifications

• 5+ years of initiative experience beyond basic exposure.
• Strong time-management skills with bias toward action.
• Excellent multitasking ability without sacrificing quality.
• Attention to customer-centric details that distinguish good from great.
• History of improving technology processes and workflows.

Responsibilities

• Identify bottlenecks and propose architectural improvements proactively.
• Write clean, well-tested code that scales with the user base.
• Stand up observability to detect issues before customers notice in NH.
• Build SSH self-service tools to reduce tickets for Manchester teams.
• Land Azure Administration performance wins measurable in NH retention.
• Decode undocumented SSH service and hand off DNS runbooks.
• Design CompTIA Network+ APIs used by Manchester, NH teams.
• Hand off DNS runbooks so on-call sleep better.

Skills

Initiative experience

Time management

Multitasking

Customer focus

Leadership potential

Job description

Performance Advisory Group is seeking a full-time Help Desk Technician in Manchester, NH. The role emphasizes proactive improvements, Azure Administration prowess, and a strong customer-centric mindset to support a growing user base.

You will identify bottlenecks, write scalable code, and build self-service tools to reduce ticket volume. Expect mentorship, flexible hours, and opportunity for leadership as you contribute to a tightly knit NH team.