Help Desk Technician

Egreenservices; Manchester (NH); On-site; USD 77,000 - 105,000; Full time

Job summary

Performance Advisory Group is seeking a full-time Help Desk Technician in Manchester, NH. The role emphasizes proactive improvements, Azure Administration prowess, and a strong customer-centric mindset to support a growing user base.

You will identify bottlenecks, write scalable code, and build self-service tools to reduce ticket volume. Expect mentorship, flexible hours, and opportunity for leadership as you contribute to a tightly knit NH team.

Qualifications

• 5+ years of initiative experience beyond basic exposure.
• Strong time-management skills with bias toward action.
• Excellent multitasking ability without sacrificing quality.
• Attention to customer-centric details that distinguish good from great.
• History of improving technology processes and workflows.

Responsibilities

• Identify bottlenecks and propose architectural improvements proactively.
• Write clean, well-tested code that scales with the user base.
• Stand up observability to detect issues before customers notice in NH.
• Build SSH self-service tools to reduce tickets for Manchester teams.
• Land Azure Administration performance wins measurable in NH retention.
• Decode undocumented SSH service and hand off DNS runbooks.
• Design CompTIA Network+ APIs used by Manchester, NH teams.
• Hand off DNS runbooks so on-call sleep better.

Skills

Initiative experience

Time management

Multitasking

Customer focus

Leadership potential

Job description

The Help Desk Technician chair at Performance Advisory Group is for builders, not bystanders, with $77,000 - $105,000 attached and Azure Administration on the daily menu. Frame it as Performance Advisory Group trusting your 4 years with $77,000 - $105,000, a technology mandate, and the room to grow into leadership.

Key Responsibilities

• Identify bottlenecks and propose architectural improvements proactively
• Write clean, well-tested code that scales with Performance Advisory Group's growing user base
• Stand up observability so Performance Advisory Group sees failures before customers in NH do
• Build SSH self-service tools so Manchester teams stop filing tickets for everything
• Land Azure Administration performance wins Performance Advisory Group can measure in NH retention numbers
• Decode the undocumented SSH service nobody at Performance Advisory Group remembers writing
• Design CompTIA Network+ APIs other Manchester, NH teams will still thank you for next year
• Hand off DNS runbooks so the next on-call at Performance Advisory Group sleeps better

What You'll Bring

• Comfort with the full-time cadence of a Manchester-based operation
• Comfort with a Performance Advisory Group pace that rarely sits still
• 5+ years of Initiative reps, not just Initiative exposure
• Strong time-management skills and a bias toward action
• Strong multitasking ability without sacrificing quality
• An eye for the customer-centric detail that separates fine from finished
• A history of leaving technology processes better than you found them

Most of Performance Advisory Group still fits in one Manchester building, and that mission-soaked closeness is exactly why its technology work stays sharp. The Performance Advisory Group promise is plain: clear expectations, real autonomy, and zero surprise reviews.

Land here and your reward starts at $77,000 - $105,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.

Right now, today, this seat at Performance Advisory Group is genuinely empty and waiting.