AWS GovCloud Cloud Operations Leader

Marsh Agency; Louisville (KY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Marsh Agency is seeking a Cloud Operations Manager to lead a team of 4 engineers in managing AWS GovCloud environments and business-critical applications. The role combines hands-on technical ownership with people leadership, covering cloud operations, server administration, incident resolution, change management, and security compliance in a regulated setting.

The ideal candidate will have hands-on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to own

Qualifications

• Hands-on experience supporting AWS environments.
• Ability to work independently and collaboratively on routine tasks and projects.
• Strong problem-solving and the ability to learn quickly.
• Strong communication and documentation skills.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to balance hands-on technical delivery with people leadership, prioritization and team support.
• Experience leading or managing a small technical operations or infrastructure team.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Proficiency in Windows and/or Linux server administration.
• Must be a US citizen.

Responsibilities

• Lead and manage a team of cloud operations engineers, including work allocation, coaching and performance management.
• Participate in a rotating weekly on-call schedule.
• Support audit activities by gathering findings and creating documentation.
• Independently own a portfolio of work and projects from concept to execution.
• Identify and implement cost-optimization improvements.
• Implement operational improvements, including automation and process refinement.
• Create and maintain comprehensive documentation for configurations and procedures.
• Coordinate fixes, maintenance and escalations with cross-functional and vendor teams.
• Maintain security and operational standards, including account control, patch status, services and logging.
• Support incident management, root cause analysis and problem resolution within SLA.
• Provide technical leadership for troubleshooting and resolution of infrastructure issues.
• Monitor health, performance and utilization of AWS GovCloud environments, respond to alerts, elevate issues as needed.
• Set team priorities and coordinate workload across incidents, service requests, maintenance and projects.
• Remain hands-on in deploying, configuring and managing AWS GovCloud infrastructure.

Skills

AWS experience

Independent worker

Problem solving

Communication

Documentation

Troubleshooting

Security/compliance awareness

Team leadership

US citizenship

Tools

AWS GovCloud

Windows Server

Linux Server

CloudWatch

Job description

Marsh Agency is seeking a Cloud Operations Manager to lead a team of 4 engineers in managing AWS GovCloud environments and business-critical applications. The role combines hands-on technical ownership with people leadership, covering cloud operations, server administration, incident resolution, change management, and security compliance in a regulated setting.

The ideal candidate will have hands-on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to own